Synced from Lever · Jun 15

Customer Success Manager

CaptivateIQAustin, TexasPosted Jun 15, 2026
Customer Success ManagerRemoteSenior
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Jun 15
Posted
Lever
Applicant system
Job description

We're looking for a strategic, Sales Planning-savvy Senior CSM to serve as the trusted advisor and outcomes driver for customers adopting CIQ Planning.

As the founding Sales Planning CSM, you'll own the CIQ Planning post-sales lifecycle end-to-end — from implementation through go-live, to ongoing adoption, expansion, and reference ability. You'll combine deep Sales Planning domain expertise with classic Enterprise CSM skills to help customers design, launch, and scale Planning in a way that drives real revenue and operational outcomes.

You'll work cross-functionally with Sales, Product, Professional Services, Support, and CX to define what "great" Planning success looks like, build the methodology others will follow, and turn customer results into roadmap input and revenue impact.

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What applying to CaptivateIQ usually looks like

Based on publicly available information, candidates applying through lever for CaptivateIQ can generally expect a process consistent with common Lever-based workflows. This typically begins with an online application and resume review, potentially followed by a recruiter screening call to discuss background and interest. From there, the process may include multiple stages such as hiring manager conversations, skills-based or role-specific assessments, and panel interviews with cross-functional team members. Some roles may involve case studies, technical exercises, or presentations depending on the position's requirements. Communication is often handled through automated updates within the Lever system, though response times vary by role and team availability. Candidates should typically prepare to discuss relevant experience, problem-solving approaches, and alignment with the company's stated values, while understanding that exact steps and timelines can differ based on department, seniority level, and current hiring needs.

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Customer Success Manager
CaptivateIQ · Austin, Texas
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