About Coursera + Udemy
Coursera and Udemy are now one company, bringing together two mission-driven brands to create the world’s most powerful platform for turning learning into progress. Together, we help more than 300 million learners and 12,000+ enterprise customers build the skills they need for a world being reshaped by AI. Read more about the combined company by visiting our blog.
Why join us now?
AI is transforming how people learn, work, and grow, and the need for new skills has never been greater. Coursera brings trusted content and credentials from leading university and industry partners, while Udemy brings a dynamic skills marketplace and global network of real-world experts. By combining these strengths, we can connect more people and organizations to the skills they need, when they need them.
Shape what comes next
By joining our team, you’ll have the opportunity to reshape how the world learns and applies skills—and help millions of people participate in the new economy. Bring your ideas, expertise, and perspective to meaningful work that can make a difference at global scale.
About this role:
As a Customer Success Specialist in our Pooled Customer Success EMEA team, you'll support a diverse set of customers through structured engagement sessions, value-driven conversations, and proactive outreach. You'll help customers reach their learning goals while driving key outcomes like retention, adoption, and expansion. Because this service model is evolving, you'll have the chance to shape it by testing new workflows, optimizing handoffs, and sharing insights with leadership. You'll gain exposure to organizations across EMEA and influence customer impact at scale.
About your skills:
Customer Success Management
Core framework for ensuring customers achieve desired outcomes and reach learning goals.
Customer Engagement
Conducting structured engagement sessions and proactive outreach to foster long-term relationships.
Customer Retentions
Maintaining relationships and supporting key retention outcomes through value-driven conversations.
What you’ll be doing:
- Lead engagement sessions that connect customer goals to measurable value and improved learning outcomes.
- Use customer insights, analytics, and usage patterns to surface risks, highlight opportunities, and guide next steps.
- Partner with Sales, Renewals, Support, and other teams to resolve issues, strengthen customer alignment, and support revenue outcomes.
- Manage and prioritize your queue of CTAs, tickets, and assignments with accuracy, speed, and consistent documentation.
- Translate customer feedback into insights for Product and internal teams to support improvements across the platform.
- Help refine and expand the pooled model by testing new processes, sharing observations, and contributing to scalable playbooks.
Qualifications:
- Full business-level proficiency in French, both written and spoken.
- Experience of 1+ years in customer success, account management, sales, or another customer-facing role, ideally in SaaS or tech.
- Demonstrated ability to think critically, solve problems in ambiguous situations, and guide customers with limited information.
- Analytical and data-driven mindset with experience using metrics to identify trends, risks, and opportunities.
- Demonstrated ability to communicate clearly in writing and verbally, with the capacity to adjust your style across different audiences.
- Demonstrated organizational habits, attention to detail, and a consistent approach to documentation and data hygiene.
- Track record of meeting or exceeding customer impact metrics with a results-oriented approach.
Posting Date
Posting Date: October 24, 2026
Application Window: October 24 - November 10, 2026
We anticipate the application window will be open until November 10, 2026. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window.
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