ROLE OVERVIEW
Croud is a global brand and performance media agency that helps businesses drive sustainable growth in an evolving marketing landscape. Combining deep expertise in performance marketing with brand strategy, integrated media, social, creative, and analytics, Croud delivers a Return on Intelligence so brands can make their next best move.
Founded in 2011 to reinvent the agency model, Croud combines 600+ in-house digital experts with a global network of 2,900 on-demand marketing specialists. This unique model enables us to operate with agility, delivering tailored solutions that drive meaningful and measurable growth for our clients in over 120 markets and 60+ languages.
Located in the heart of SoHo, our New York office is home to a group of 100+ highly-skilled marketers, passionate about driving innovation and delivering great work for clients. With a rapidly expanding team and client portfolio, Croud New York offers hands-on experience working with some of the world's leading brands across every industry sector.
Find out more about Croud NY here!
As a Account Manager, the successful candidate will own a number of client tasks, including campaign planning, set up, reporting, and measurement from start to finish.
At Croud, our vision centers around the idea of unlocking potential. We do this by elevating everyone in an inclusive and progressive culture, empowering individuals to deliver their best work. This means we build better brand outcomes, and unlock potential for our people, our clients and our communities.
We live and breathe five key values at Croud, which build a culture that elevates everyone, allowing our people to thrive:
In it together - our value on integration, collaboration and outcomes
Eye on the future - our value on futurism, creativity and passion
Generous in spirit - our value on people, development and inclusion
Do what you say - our value on integrity and accountability
Make a difference - our value on purpose and impact
RESPONSIBILITIES
Account Management & Strategy
Delivering day-to-day implementation of Social, or Search campaigns across key clients within the channel team
Overseeing project planning and budget management for accounts you manage
Learning about client businesses, industries, and their marketing plans to provide the best possible strategic guidance on digital media
Aligning your media strategies with client business and marketing goals
Understanding what performance is for clients, create performance forecasts and proactively run client planning sessions
Ensuring client accounts follow Social, Search and/or Programmatic and Display best practice and that hygiene factors are monitored and managed accordingly
Staying informed on the latest developments in the space and ensure clients are staying up-to-date
Playing active role in defining best practice and scalable processes
Assuming responsibility for day-to-day client budget management
Advocating the client’s search and social strategy and support members of the team where required
Providing campaign reporting and measurement of the effectiveness of campaigns
Ensuring client’s reports are delivered on-time and accurately
Completing any ad hoc reports or duties as required by the business’ needs
Operational management
Support team members to ensure campaign and operational delivery against client and internal KPIs
Working with cross-functional teams to maintain a best-in-class product offering across our paid search and social management
Leading the development of best practices and processes; build institutional knowledge of key functions
Building relationships with Croud global teams, understand best practices, process and ways of working - implement in the US to better our proposition
Lead the development of best practices and processes; build institutional knowledge for key functions
Work with cross-functional teams to maintain and develop a best-in-class product offering for all digital channels
Client Relationship Management
Establishing outstanding client service and communications
Serving as first level of issue escalation for clients in managed channels
Delivering exceptional and timely project management, communicated with the client
Developing case studies in the form of Test and Learn pieces on a regular basis.
New Business
Supporting business development by contributing to pitches and cross-selling Croud products to existing clients
DESIRED QUALIFICATIONS
Degree level education or relevant equivalent experience
A clear passion for digital marketing
Minimum of 2-3 years, with experience in Social, Programmatic or Search. Experience managing both Brand and Performance campaigns being a huge plus
Enjoys leadership responsibility and has a proven track record
Ability to level up by simplifying complex and technical concepts
A mathematical and analytical mind
Able to build strong partnerships with internal and external stakeholders
Excellent communication, organizational and presentation skills
Proven experience in client expectation management roles and situations, able to manage and direct client expectations
Impeccable attention to detail
COMPANY BENEFITS
Every employee is eligible for the benefits listed on our careers site which include:
PTO/ Vacation: 20 days vacation a year 12 public holidays observed
Public Holidays: 12 days observed
Sick Days: 7 days annually
Summer Fridays: Early finishes from Memorial Day to Labor Day
Bereavement Leave: Paid time off for personal loss
Parental Leave: Enhanced leave plus FMLA through NY state
401(k) Savings Plan
Sales commission with pitch opportunities
Recruitment referral bonus
Pre-tax commuter benefits
Full Paid Medical Insurance for Employee Only (including dental and vision)
Dependent contribution to Medical, dental and vision coverage
Employer paid life insurance coverage
Monthly gym membership stipend
Access to personalized health guidance via Health Advocate
Free Citi bike membership
Membership to TalkSpace (Mental Health Support)
Hybrid workspace support - home office setup is provided
Agile working policy
Complimentary access to fruit, cereals, snacks, soft drinks, tea, and coffee
The salary range for this position is $85,000 to $95,000(DOE)
Where an employee or prospective employee is paid within this range will depend on, among other factors, actual ranges for current/former employees in the subject position, market considerations, budgetary considerations, tenure and standing with the Company (applicable to current employees), as well as the employee’s/applicant’s skill set, level of experience, and qualifications.
Standard hours are from 9.00am to 5.30pm, there’s flexibility if agreed in advance with your line managers (it may also be necessary on occasions to work outside of these hours).
Croud operates a hybrid working model with a minimum of 3 days a week based in our New York office and the remaining days from home if you wish.
Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, age, disability or sexual orientation. All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.