Hungerstation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Purpose
To oversee a portfolio of clients, foster strong relationships and drive client satisfaction and engagement.
Key Accountability Areas
● Act as the primary point of contact for all matters related to customer account management.
● Build and maintain strong, long-lasting client relationships
● Build and nurture strong, lasting relationships with clients, ensuring high levels of satisfaction and trust.
● Promote the company’s offerings to achieve mutual satisfaction and strengthen client trust.
● Ensure the timely and successful delivery of solutions that align with customer needs and objectives.
● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
● Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
● Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
● Prepare reports on account status
● Collaborate with sales team to identify and grow opportunities within territory
● Assist with challenging client requests or issue escalations as needed
● Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and
consistent manner.
● Contribute to the identification of opportunities for continuous improvement of processes and practices to
enhance effectiveness.
● Uphold a high-performance working environment and promote HS’s Values.
Knowledge and Experience
● 1-2 Years of relevant experience
● Advanced skills in MS Office
● Bachelor Degree in a relevant field is required