foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Develop strategic business partnerships with existing customers to be in line with department's direction and customer strategy to deliver business objectives (Sales & Market Share)
Cultivate relationships and manage new and recurring clients - you’ll do what it takes to keep them happy and upsell their business either by adding more users or activating existing user base
Take lead and coordinate with cross functions on customer projects: i.e. marketing & retention campaign development, etc.
Develop the overall strategy for revenue growth through cross-functional collaboration; e.g. top line growth through increasing the Gross Merchandise Value output from Key Corporate Customers
Ensure effectiveness of monthly campaign and ROI for every promotions/ activities implemented in responsible account(s) and timely customer payment
Regular business review and analysis internally and externally to identify gaps and opportunities
Implementing new business strategies to expand existing customer base and to secure targets by searching and screening for new customers such as corporate projects etc.
Provide quality follow up with customer inquiries, pre-sales to post-sales service and technical support to customers to maintain relationships with all potential and existing clients.
Generate new ideas and implement right tactics for Account Growth
Achieve the set target by focusing on the development of Active Users and Active Corporates
Bachelor degree or higher in any relating field
4+ years’ experience within a client/account management role preferable - B2B account management experience would be an advantage
Direct knowledge of key account management or sales skills is advantageous
Excellent analytical and presentational skills
Experience managing large account portfolios
Strong analytical skills, makes well-judged decisions, good numeracy, pays strong attention to detail, is a strong problem solver, demonstrates good commercial awareness and thinks outside the box to generate new ideas
Good command of English
Having a good negotiation skills and budget management experience