Job description
• About Us:
• Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, offering HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. Headquartered in Chandler, Arizona, Vensure is a "One Employer Solution" that helps businesses streamline and grow with custom strategies that benefit employers and employees.Website: www.vensure.com
• Position Summary:
• The Implementation Consultant will act as a subject matter expert in their functional area, oversee client implementations for new PEO clients, coordinate cross-functional teams, ensure regulatory compliance, and deliver an exceptional client experience.
• Essential Duties and Responsibilities:
• Lead the client implementation process for new PEO clients to ensure a seamless transition.
• Manage full implementations by understanding client requirements and configuring PEO solutions accordingly.
• Serve as primary client point of contact during implementation; address concerns, answer questions, and provide guidance on system configuration and best practices.
• Train clients on effective use of the PEO system to support adoption and transition.
• Troubleshoot and resolve technical or process-related issues arising during implementation.
• Collaborate with Sales, Client Relations, Payroll, and other cross-functional teams.
• Maintain subject matter expertise in industry trends, workflows, benefit regulations, and complex client situations.
• Identify and recommend process improvements and efficiency gains in benefit implementations.
• Contribute to the enhancement of implementation methodologies, tools, and templates.
• Work with peers and leadership to ensure alignment and consistency in implementation practices.
• Attend webinars, seminars, and other trainings.
• Perform other ad hoc duties or projects as assigned.
• Knowledge, Skills, and Abilities:
• Excellent written and verbal communication and interpersonal skills; able to build rapport with clients and internal teams.
• Strong problem-solving ability to analyze complex situations and deliver effective solutions.
• Exceptional attention to detail and analytical skills for data analysis and quality control assessments.
• Ability to prioritize and re-prioritize work to meet changing business objectives and deadlines.
• Maintain organization and balance workloads according to task urgency.
• Remain calm and professional under pressure, including during escalated or emotionally charged situations.
• Consistently ensure neatness, accuracy, and thoroughness of assigned work.
• Proven ability to work effectively with others, build strong team dynamics, and foster cooperation.
• Required Education & Experience:
• High School diploma/GED or equivalent combination of experience, skills, education (including non-traditional degree programs, certifications, or job training programs).
• Minimum of 3 years of related work experience.
• Proficiency in HR software and tools, specifically PrismHR.
• Strong understanding of payroll and HR processes, regulations, and compliance requirements.
• Proven experience in implementation, payroll, or a related field, including managing multiple implementations and meeting deadlines.
• Knowledge of relevant federal and state regulations related to benefit administration.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Required Licenses and/or Certifications:
• Industry certification is not required but is beneficial (e.g., FPC, CPP, PHR, SHRM-CP, PMP).
• Physical, Mental, and Communication Demands:
• Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.
• Frequently required to sit; occasionally required to stand and walk.
• Must be stationary 75–100% of the time and able to occasionally move about the building to access equipment or retrieve mail.
• Constant communication with team members and employees; frequent use of computer and office equipment (keyboard, mouse, printers, scanners, copiers, fax).
• Repetitive motions may include wrists, hands, and fingers.
• Requires continuous mental comprehension to assess accuracy, neatness, and thoroughness.
• Specific vision abilities include close vision and ability to adjust focus.
• Moderate concentration/intensity with prolonged mental effort; typical indoor office noise level is moderate.
• May occasionally move objects up to 20 lbs throughout the office.
• Environmental Conditions:
• Indoor office environment; occasional moderate noise from copiers, W2/check printers, or co-workers.
• Disclaimer:
• This job description does not state or imply the only duties required. Employees may be asked to perform other job-related tasks and management may add, revise, or delete information in this description.
• Reasonable accommodation will be made to enable qualified individuals with disabilities to perform essential functions.
• This document does not create an employment contract; employment is at-will.
• Benefits (position is eligible for the following):
• Health Insurance: medical, dental, and vision coverage.
• Retirement Plan: 401(k) with company match.
• Paid Time Off: PTO, holidays, parental leave, and sick leave as required by applicable state law.
• Other benefits: life insurance, short-term disability, long-term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.
• Additional Compensation: [e.g., signing bonus, commission structure] if applicable.
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