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Synced from Lever · Feb 28

Customer Success Manager

GridwareRemotePosted Feb 28, 2025
Customer Success ManagerRemoteMid
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Other open Gridware roles
Feb 28
Posted
Lever
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Job description
About Gridware
Gridware is a San Francisco-based technology company dedicated to protecting and enhancing the electrical grid. We pioneered a groundbreaking new class of grid management called active grid response (AGR), focused on monitoring the electrical, physical, and environmental aspects of the grid that affect reliability and safety. Gridware’s advanced Active Grid Response platform uses high-precision sensors to detect potential issues early, enabling proactive maintenance and fault mitigation. This comprehensive approach helps improve safety, reduce outages, and ensure the grid operates efficiently. The company is backed by climate-tech and Silicon Valley investors. For more information, please visit www.Gridware.io.

Team Overview 

The Customer Success team is responsible for building and maintaining strong relationships with our utility customers. This team ensures that customers maximize the value of Gridware’s technology by providing technical expertise, proactive support, and strategic guidance. Acting as the voice of the customer within the company, Customer Success collaborates across sales, engineering, product, and operations teams to enhance customer experience and drive long-term partnerships. 

You must be located in CST or EST for this role.

 
Role Description

The Customer Success Manager will be responsible for managing and growing relationships with utility customers, ensuring they receive maximum value from Gridware’s solutions. This role involves deeply understanding utility customer needs and educating stakeholders on fault detection and grid monitoring capabilities. Additionally, this role will lead use case development, pilot program design, and the creation of success metrics to validate system performance.

View original posting on Lever

What applying to Gridware usually looks like

Based on publicly available information, candidates applying through lever for Gridware roles can generally expect an online application followed by resume screening. Lever-based processes typically include an initial recruiter or hiring manager conversation, which may be followed by additional interview stages such as technical assessments, panel discussions, or role-specific evaluations depending on the position, whether applied-scientist, engineering, product, or business-oriented. Communication is often handled through automated status updates and email, though response times vary and are not guaranteed. Candidates may be asked to complete take-home exercises or technical screens for engineering and data roles, while business and program management roles may emphasize behavioral and case-style questions. Overall, applicants should prepare for a multi-stage process, maintain updated materials, and follow up professionally, as exact steps and durations can differ based on role and team needs.

Based on publicly available information. LandEarly does not verify interview process details.

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Customer Success Manager
Gridware · Remote
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