We are looking for a Specialist for our Global Operations team supporting users globally during the APAC timezone. As a Global Operations Specialist, you will provide dedicated support by handling the most complex and critical customer issues. This team is responsible for investigating safety concerns, abuse reports, platform issues, and escalated support cases, while ensuring compliance with Match Group’s Community Guidelines and Terms of Service across all of the brands we support. We are looking for someone who has a customer focus while balancing operational needs for efficiency and effectiveness, someone who is comfortable working on difficult issues, communicating effectively, demonstrating critical thinking and spotting systemic gaps (and working to fix them). Positivity and attention to detail are a must. If you are a team player with a passion for problem solving, we want to hear from you.
Global Escalations Specialist
Mirrored from Match Group's own Lever careers system · refreshed hourly
What applying to Match Group usually looks like
Based on publicly available information, candidates applying through lever can generally expect an online application form requesting a resume and basic details, sometimes with optional questions about experience or motivation. After submission, an initial recruiter screen may occur, followed by additional conversations with hiring managers or team members, which may include multiple stages such as technical assessments, case studies, or panel discussions depending on the role, whether at Match Group or elsewhere. Communication is typically handled through email or the Lever platform itself, and response times vary based on the volume of applicants and internal scheduling. Candidates should typically prepare standard materials like a resume and portfolio if relevant, and can commonly expect to receive status updates directly through the system, though the exact structure and pace of the process may differ by team and position.
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