About the Opportunity
Job Summary:
The CSC Scheduling office coordinates the scheduling of spaces to be used for meetings and events by faculty, staff, student groups and external clients. In a typical year this office processes approximately 45,000 individual reservations taking place in 8 major event venues as well as 60+ smaller event venues across campus. Based out of the Curry Student Center, the Campus Scheduling Coordinator will play a pivotal support role on the CSC Scheduling Team. This position will field questions regarding space on campus, process bookings and support the Call for Programs that maps out the event calendar for the upcoming year. In this position you will interact regularly with faculty, staff and students. The Campus Scheduling Coordinator is expected to provide excellent customer service and accurate information in a timely manner.
Key Responsibilities & Accountabilities:
- Accurately answer scheduling questions that come in via phone, email or in person.
- Process booking requests and help solve booking issues.
- Uphold the policies and procedures of the various event venues and meeting spaces.
- Assist with the Call for Programs (full year event planning).
- Address logistic issues with the correct campus partners.
- Understand your role as a front-line member of the CSC Scheduling team. The Campus Scheduling Coordinator is an ambassador of Northeastern University as well as our department.
- Baseline hours are 9am-5pm Monday-Friday, however hours of work may vary dependent on the needs of the department.
- Proper notice of time off and sick time is required.
- Establish and maintain effective communication with Event Management, Student Center Operations and CSC Scheduling staff.
- Assist with coverage of service areas in the event of staff shortages as needed.
Qualifications:
- Clear communicator, both written and verbal.
- Quick thinking, strong problem solving skills.
- Organized.
- Team focused.
- Service driven.
- Able to work in a fast paced environment.
Position Type
TemporaryAdditional Information
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
This job is for a current or anticipated job vacancy.
Pay Rate:
$27/hr