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Customer Success Manager

PerplexitySan FranciscoPosted May 16, 2026
Customer Success ManagerRemoteMid
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May 16
Posted
Ashby
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Job description

Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate has a strong foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts.

You will work closely with members of the Enterprise, Sales, Product, Support, and Marketing teams to help customers realize value from Perplexity at scale. This role requires strong communication, operational discipline, comfort with ambiguity, and a proactive "can-do" attitude. Your success will play a crucial role in expanding Perplexity's enterprise customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions.

Responsibilities

  • Execute the scaled Enterprise customer success strategy developed by leadership

  • Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model

  • Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments

  • Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content

  • Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities

  • Identify self-serve customers with strong usage, business fit, or expansion potential and support conversion opportunities into Enterprise

  • Partner with Sales and Account Management to surface expansion, upgrade, and renewal opportunities across scaled accounts

  • Help customers quantify value delivered by Perplexity through usage insights, adoption milestones, and business outcomes

  • Advocate for customer needs and collaborate with cross-functional teams to improve product experience, enablement materials, support processes, and scaled CS playbooks

  • Track and report on key performance indicators, analyze data to identify trends, and recommend improvements to scaled engagement programs

Qualifications

  • 3+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles at scaling technology companies

  • Experience supporting SMB, Mid-Market, or high-volume customer segments, ideally in a SaaS or AI/productivity tooling environment

  • Strong customer judgment with the ability to balance personalized engagement and scalable program execution

  • Proven ability to drive adoption, retention, and growth across a book of business

  • Excellent written and verbal communication skills, with the ability to clearly explain value to business and technical stakeholders

  • Comfortable using data to prioritize outreach, diagnose account health, identify product usage trends, and uncover expansion signals

  • A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives

  • Ability to work under pressure, thriving in demanding environments

  • Ability to work independently and as part of a collaborative team

  • Proficiency in CRM systems, customer success platforms, analytics tools, and customer engagement workflows

View original posting on Ashby

What applying to Perplexity usually looks like

Based on publicly available information, candidates applying through ashby for roles at Perplexity can generally expect a structured, digital-first process. Applications are typically submitted through an Ashby-hosted careers page, and candidates may receive automated confirmation upon submission. The process commonly begins with an initial resume or application screen, potentially followed by a recruiter conversation to discuss background and role fit. Depending on the position, candidates may encounter multiple stages, which could include technical assessments, hiring manager discussions, or panel-style interviews relevant to the specific function, such as engineering, product, or business roles. Communication is often handled through email or the Ashby candidate portal, and response times vary depending on team needs and hiring urgency. Candidates are encouraged to review the job posting closely, as specific requirements and evaluation criteria can differ meaningfully across the many open roles.”}}

Based on publicly available information. LandEarly does not verify interview process details.

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Customer Success Manager
Perplexity · San Francisco
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