Overview
The Workplace Experience team powers and connects the workday for all Perplexity employees across our global offices.
We are hospitality and experience-driven at the core. We are made up of People people, meaning that we love supporting each other and all of the People in our workplace. We take on the good and the bad with optimism and with a positive, kind approach to solving problems, dealing with the obstacles handed to us, and proactively creating good around us. We think about each moment through the lens of our colleagues (our customers) so that we can create thoughtful and memorable experiences no matter what task we have at hand.
Our San Francisco office of approximately 200+ seats is located in SOMA. The SF Sr. Workplace Coordinator will be a part of the global Workplace team, and will be responsible for all office operational, coordination, and administrative tasks while cultivating a beautiful, positive, and productive workplace.
What You’ll Do
Keep the SF office running in partnership with the Workplace Coordinator, covering day-to-day reception, operations, vendor relationships and services, employee health and safety compliance, and facility maintenance
Create a wonderful workplace experience for employees, visitors, recruits, customers and vendors, keeping the office tidy, clean, organized and polished throughout the day
Open and close the office daily (8:30am - 5:00pm), and be on site when no one else is for special projects, maintenance or moves
Administer SF office access and visitor management, including badge setup and removal, guest registration and building-security lists, in partnership with Physical Security and IT
Manage team mail and deliveries, from small packages to large and freight deliveries, by triaging, distributing and keeping it all organized
Manage inventory and order all office and kitchen supplies while tracking spend and working within the office budget, and help remotely with supply ordering for small neighboring offices
Build relationships with building management, maintenance and cleaning staff, and external parties such as contractors and suppliers, including quality control, vendor accountability and delivering feedback
Manage vendor and contractor paperwork and logistics, including insurance certificates, contractor access and freight elevator bookings
Help coordinate design and construction projects and act as the on-site contact
Own the SF and Palo Alto workplace ticket queue, triaging, resolving and routing requests in a kind and timely manner and keeping requesters updated through close
Own SF office communications and documentation, including the office guide or wiki, Slack announcements to employees and leaders, and building notices
Organize, monitor and communicate facility and building safety preparedness to employees
Produce thoughtful and inclusive office experiences and events, working with the Workplace team to stay consistent with other offices and the global strategy
Visit the Palo Alto office as needed to support on-site operations, supplies and employee requests
Help with ad-hoc projects when time allows, and contribute in ways beyond this high-level overview of the role
What You Bring
5-7 years of experience working in facilities, workplace operations, office administration, or hospitality fields
Proficiency with G-Suite Products or the ability to learn software quickly
Excellent organization, planning and prioritization skills
Exceptionally strong ownership and can-do attitude with an operational mindset
Comfortable working autonomously, juggling multiple tasks under tight deadlines, switching gears at the drop of a hat, and having a “no task too small” mentality
Willingness to jump in where needed, picking up projects and checking things off lists even when it lands on your plate unexpectedly
Excellent written, non-verbal, and verbal communication skills; the ability to work well with various personality types, and are receptive to feedback...all while maintaining a high degree of professionalism and confidentiality
Genuine passion for supporting others and a contagiously positive attitude
The capability to anticipate others' needs and act with patience, kindness, and firmness
An eye for detail with regards to all things from process to projects to space to events
The ability to maintain a professional and kind game face even when things aren’t going as planned or desired; a propensity for problem solving quickly and quietly
A solid sense of self awareness and the desire for feedback to adapt and grow