Job descriptionReq 19A6078D0D
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Customer Onboarding Specialist for a UK-based employer, fully remote from South Africa. You will own the first 30 days of a UK company’s new customers — setup done right, expectations set, and nobody left wondering what happens next.
A good fit if you enjoy guiding people through something new, like a clear checklist, and want a long-term career with a UK business from home in South Africa.
Key responsibilities
- Run welcome and setup calls with new customers
- Guide customers through account configuration and first use
- Track onboarding progress and chase outstanding steps
- Prepare onboarding documentation and short how-to guides
- Hand completed accounts to the support or success team
- Gather feedback and flag common sticking points
What you'll need
- Experience in onboarding, customer success, training or account support
- Confident running video calls and explaining things simply
- Experience with a CRM or customer platform
- Strong written and spoken English and a well-organised approach
- A reliable fibre connection, a working laptop and a quiet place to work
Nice to have
- Experience onboarding customers onto a SaaS product
- Familiarity with tools such as HubSpot, Intercom or Notion
- Experience building templates or onboarding checklists
What's on offer
- 100% remote — work from anywhere in South Africa
- Working hours of 09:00–17:00 UK time (11:00–19:00 SAST), Monday to Friday
- Long-term placement with a stable UK employer
- Ongoing support from the Remote Recruitment team throughout your placement
If this sounds like your kind of role, apply with your CV and we'll be in touch.