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Synced from Greenhouse · Jul 20

Program Manager

StripeNew York, NYPosted Jul 20, 2026
Program ManagerMid
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Mirrored from Stripe's own Greenhouse careers system · refreshed hourly

$150k–$211k
Compensation
703
Other open Stripe roles
Jul 20
Posted
Greenhouse
Applicant system
Job descriptionReq 8074923

Consumer Operations, Program Manager - Stripe, LLC - New York, NY 

Who we are

About Stripe

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

What you’ll do

Responsibilities

  • Lead or collaborate with cross-functional teams, including Product, Engineering, Legal, Compliance, Support, Operations Technology, and Vendor Management, to define operational requirements for new Link/Crypto onramp products, features, and experiments. 
  • Partner with Product and Engineering teams to design and implement the infrastructure and tools needed to support operational workflows. 
  • Represent the interests of users in product development discussions and advocate for solutions that improve the consumer experience. 
  • Develop customer support strategies and implement tools to enhance self-service options for users.
  •  Ensure operational processes and product features comply with applicable local laws, regulations, and consumer protection requirements. 
  • Monitor and analyze operational metrics, driving continuous improvements to meet key performance objectives, such as consumer satisfaction, contact rate, and service-level agreements (SLAs).

Who you are

Minimum requirements

Must have a Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 5 years of post bachelor's progressive experience in Operations. Must also have each of the following:

  • 5 years experience pulling data, creating queries and analyzing large datasets using SQL.
  • 4 years experience leading end-to-end execution of large, cross-functional projects to improve user and Support Specialist experience and operational efficiency.
  • 1 year of experience with designing and executing comprehensive test cases for new features, system updates, and process changes.
  • 1 year experience coordinating feedback loops between end users, support teams and product teams.
  • 1 year experience writing Product Requirement Documents (PRDs) and Business Requirement Documents (BRDs) and the ability to translate operational needs into technical requirements.
  • 1 year experience with CRM and support platforms including Salesforce, Case Studio, and CRV, including designing and implementing automations, workflows, and routing logic to reduce manual tasks for Support agents.

Salary: $150,301 - $210,600/yr

This salary range represents the base salary range for the role and any sales commissions /sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% Telecommuting permitted

Multiple Positions Available. 

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. NY33 #LI-DNI

View original posting on Greenhouse

What applying to Stripe usually looks like

Based on publicly available information, candidates applying through greenhouse can typically expect an online application form requesting resume and basic background details, followed by an automated confirmation email. For Stripe, given the breadth of roles posted, initial screening commonly involves a recruiter phone call to review experience and role fit, followed by additional evaluation stages that may include technical or functional assessments, take-home exercises, and interviews with hiring managers or team members. Greenhouse-based processes generally allow candidates to track application status through a candidate portal, though response times vary and are not guaranteed. Communication is often handled via email, and candidates may be asked to complete structured interview kits designed for consistency. Overall, applicants can generally expect a multi-stage evaluation process, though exact steps and duration depend on the specific role and team involved.

Based on publicly available information. LandEarly does not verify interview process details.

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Program Manager
Stripe · New York, NY
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