Customer Service Associate

Glimpse of the Job 

Join our team at the Texas A&M Veterinary Medical Teaching Hospital and be a powerful force for good! We're seeking Administrative & Customer Service Associates to join our teams across the Veterinary Medical Teaching Hospital.

Though we are accepting applications for all levels, our current greatest need is for: 

Senior Administrative coordinator I - Small Animal Client Liaison

Full-time, Monday through Friday, 8pm to 5pm

Customer Service Associate I - Small Animal ER Liaison

Opportunities to Contribute 

• Contribute to a welcoming, professional environment by supporting daily office operations and delivering excellent customer service that enhances the experience of visitors, clients, students, and staff. 

• Build valuable administrative and communication skills through hands-on involvement in scheduling, workflow coordination, documentation, and operational support, with opportunities for increased responsibility and growth over time. 

• Support the future of veterinary medicine by helping create efficient administrative processes that directly impact high quality patient care, client experience, and the training of future veterinary professionals.

What you need to know 

Location: All positions will be located onsite in College Station, Texas.  

Schedule: Assigned schedule depends on department and/or role. Positions may require flexibility to work alternate shifts, holidays, weekends, and/or 'on-call duty'. Please Note: Persons in this position are considered essential when the University declares an emergency, campus closure, class cancellations, etc. 

Salary: All positions included in this posting offer a starting rate of $15.85 per hour. Compensation and classification are based on the needs of the department and the analysis of the qualifications during the recruitment process. Final compensation may vary based on specialty service and the level of responsibility assigned. 

*See below for additional benefits that add to overall compensation. 

Minimum Required Qualifications 

• Administrative Associate I: High school graduation or any equivalent combination of education and experience and one year of experience in general office or clerical work. 

• Administrative Associate II and Customer Service Associate I: High school graduation or any equivalent combination of education and experience and two years of experience in general office or clerical work. 

• Administrative Associate III and Customer Service Associate II: High school graduation or any equivalent combination of education and experience and three years of experience in general office or clerical work. 

• Administrative Associate IV: High school graduation or any equivalent combination of education and experience and four years of experience in general office or clerical work. 

• Administrative Associate V and Customer Service Associate III: High school graduation or any equivalent combination of education and experience and five years of experience in general office or clerical work. 

• Senior Administrative Coordinator I: Bachelor's degree or equivalent combination of education and experience and six years of experience in office administration. 

*Requirements may vary slightly based on specific department. 

Some of the Responsibilities Include: 

• Customer Service Support: Provide professional in person, phone, and email support. Welcome and check in visitors, respond to inquiries, and guide customers to appropriate resources. Maintain confidentiality and assist with resolving routine concerns. 

• Administrative Operations: Perform daily office tasks including scheduling, filing, scanning, and data entry. Prepare, proofread, and update documents and correspondence. Support departmental staff with general administrative needs. 

• Records and Data Management: Maintain accurate records, files, and documentation. Enter and retrieve data, prepare reports, and verify required forms or customer documentation. 

• Policy, Compliance, and Procedure Support: Apply and communicate organizational policies and procedures. Ensure adherence to department standards and contribute to improvements in processes or workflows.

• Teamwork: Work cooperatively with staff and student employees. Provide guidance or cross training to team members as needed to support consistent service delivery 

Why Texas A&M University? 

We are a prestigious university with strong traditions, core values, and a community of caring and collaboration.  Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.   

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts, and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums

• 12-15 days of annual paid holidays   

• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month  

• Automatic enrollment in the Teacher Retirement System of Texas  

• Health and Wellness: Free exercise programs and release time  

• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more   

• Educational release time and tuition assistance for completing a degree while a Texas A&M employee  

• Living Well, a program at Texas A&M that has been built by employees, for employees  

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.