Join our Movement and Champion Restaurant Culture! š
At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the worldās favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.
Weāre part of the Tripadvisor Group and proud to be building a diverse, people-first culture where ārespectā, āownershipā, āgrowthā and ābetter togetherā values thrive.
If youāre passionate about food, technology, and making a real impact, your seat at the table is ready.
š Discover life at TheFork
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- Answer incoming requests via phone, email and chat.
- Assist our customers on questions about our electronic reservation book, our website or app.
- Put yourself in the customerās shoes and provide the most suitable answer or solution according to their specific needs.
Who you are:
- Based in Barcelona.
- Swedish at a C2 / Mastered level. Fluency in English. Speaking more languages are always welcome!
- An open minded person with a high level of communication skills.
- Care about customer needs and always try to make their experience unique and satisfactory.
- Knowledge in CRM tools.
- Experienced in a customer support environment.
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What we offer you:Ā
š An awesome teamĀ
š A permanent contractĀ
āļø Flexible working environmentĀ (2 days home office per week +Ā up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)
šø Competitive fixed salary and bonusĀ
š Lunch vouchers available for each working day (because yes, we like to try our best restaurants)Ā Ā
š International teams and a multicultural environment spanning 10 offices across Europe
š¤Highly inclusive working environmentĀ Ā
š¤øāāļø Lifestyle benefits that can be used to reimburse expenses related toĀ physical and leisure activities, family support, travel etcĀ
š Continuous learning and development programs
š Free access to the Calm app to help you build resilience wherever you areĀ in your mental health journey
š£Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
ā³ A program dedicated to helping you have the best work/life balanceĀ
š„ Health insurance fully covered by the companyĀ
š©āš¦½ Life & Disability Insurance at no cost to the employee
š“ Amazing offices with dining, a coffee point on each floor, and leisure areaĀ Ā Ā Ā
š¤ Team building eventsĀ
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All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.
We believe that we are better together, and we welcome you for who you are. We endeavor to ensureĀ that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected underĀ applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.
TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application,Ā interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to AccessibleRecruitment@TheFork.com. Our HR team will review the request and respond accordingly.
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