Digital Care Coordinator

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

Posted Job Title

Temp Digital Care Coordinator

Job Profile Title

Temporary Employee - Non-Exempt

Job Description Summary

The Penn Telehealth Research Center of Excellence in Cancer Care (Penn TRACE) is conducting a pragmatic trial to compare the effectiveness of telehealth strategies to increase shared decision making (SDM) for lung cancer screening. As part of this trial, we are seeking a Digital Care Coordinator to assist patients with digital navigation to address unmet needs that may act as barriers to receiving preventive care. This role involves communicating one-on-one with patients via telephone to schedule SDM appointments and identify and address any questions or barriers related to telehealth-based care. Individuals in this role will also gain experience in health policy and research practice.

Job Description

Responsibilities and Duties:

The Digital Care Coordinator will support the following:

• Initiate interactions with patients as identified by the project team
• Help schedule/coordinate telehealth visits
• Provide pre-visit support for patients using the telehealth platform

• Provide basic digital assistance and give an overview of what to expect for a telehealth visit, including but not limited to: how to access the appointment link, how to enable or connect a microphone, how to enable or connect video, how to share the appointment link with another family member or caretaker, how to connect to wi-fi or mobile hotspot, and how to utilize translation services if applicable
• Answer patients’ questions about security or safety of using telehealth
• Assess patients’ access to technology, current digital skill level pertaining to what is needed for telehealth visit, connectivity needs, and internet use priorities
• Provide patients with resources about how to obtain free or low-cost home internet service options for which they may qualify
• Provide patient education to build digital literacy
• Assist with data collection and evaluation as needed

Preferred Qualifications:

• Bachelor’s Degree; 1-2 years relevant experience
• Ability to embrace the challenge of learning and teaching basic technological concepts related to internet services, computer and device characteristics, and common online services and applications
• Excellent telephone and online communication skills, including the ability to establish trust with patients of varied educational and cultural backgrounds
• Ability to provide excellent patient interactions, establish appropriate boundaries, and demonstrate innovation and flexibility
• Ability to demonstrate a positive attitude, excellent interpersonal skills, and cultural sensitivity in working with community members of different backgrounds
• Ability to creatively solve problems
• Ability to be attentive to patients’ needs and demonstrate resourcefulness
• Strong technical skills

Job Location - City, State

Philadelphia, Pennsylvania

Department / School

Perelman School of Medicine

Pay Range

$7.25 - $25.00 Hourly Rate

Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

Equal Opportunity Statement

The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

Special Requirements 
A background check may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health and Life: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

Please note that benefit eligibility is determined/based on ACA guidelines.