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The Community Lead is part of the Building Operations team within the Law School at Vanderbilt University. This position is vital to the community experience as the school’s primary point of contact for guests, faculty, staff, and students, creating a welcoming and collaborative environment. The Community Lead has strong customer service and communications skills and an ability to solve problems effectively and efficiently. The Community Lead also contributes to maintaining the overall appearance, security, and safety standards of the Law School. This in-person position reports directly to the Operations Manager, and the role assists with daily operations and supports Law community general administrative and operational needs to accomplish their mission and service goals.
Vanderbilt Law School’s Operations Department supports the Law School in the areas of oversight, management, and assistance with the law school building and its 178,000 square feet of space and over 300 events per year. This includes coordination of room scheduling, event planning, coordination and execution, upkeep, and general maintenance. The Operations Department also handles the planning and execution of larger scale building expansion and renovation projects.
Key Functions and Expected Performance:
Serve as the Community Lead.
• Assists in monitoring the building front entrance during set business hours, Monday to Friday. Assists with guest access and wayfinding for events during normal business hours.
• Conduct daily inspections and provide reports to the Facilities Coordinator and Operations Manager.
• Be visible and observant at all times, greeting and directing guests, visitors, faculty, staff, and students in a welcoming and attentive manner.
• Build relationships with Law community to facilitate a sense of community.
• Keeps the front desk clean and organized.
• Answers the main phone line and directs the inquiries to the appropriate departments, staff, or faculty. May answer phone lines from other departments to direct and respond to inquiries as appropriate.
• Answers questions from Law community and guests related to the building including wayfinding, policies and procedures, community etiquette, etc.
• Advises and assists Law community with operational and facilities questions working closely with the Operations Manager.
• Monitor and intercept traffic into the Student Life/Career Services, Admissions, Legal Clinic, and Dean’s suite when needed.
• May supervise part-time students assigned to cover the main law school front desk and/or the Student Life/Career Services front desk. Responsible for coordinating student schedules on behalf of the Operations Team.
• Assist with managing inventory and supply orders for the Law community, including routine office and course supplies. Responsible for building procurement as delegated from the Operations Manager.
• Serve as back-up to the Mailroom Manager.
o Replenishes printing supplies in copy rooms, stocks printers in copy rooms, troubleshoots and places maintenance calls.
o Receives, distributes, and sends mail and packages, including USPS, FedEx, and UPS. Maintains faculty and departmental mailboxes.
o Notifies Law faculty or staff members of any food or supply deliveries.
• Manage Operations Department communications through email correspondence, service calls, and community notices.
• Assist with coordinating the annual building safety training for Law School Staff and Faculty. Ensure all VLS Safety documents are up to date in accordance with VUPS standards.
• As requested, and in consultation with the Operations Manager or others, assist various other departments with fulfilling other ad hoc assignments.
Supervisory Relationships:
This position may supervise part-time student workers. The position reports administratively and functionally to the Operations Manager.
Education and Certifications
• A High School Diploma is necessary.
• An Associate’s degree is preferred.
Experience and Skills:
• Service-oriented with a minimum of 2 years of experience working in security, customer service, sales, or academic setting or equivalent combination of education, relevant experience, and relevant skills is necessary.
• Law or security enforcement experience is preferred.
• Task, calendar, and schedule management experience are required.
• Excellent interpersonal, relationship building, and communication skills are required.
• Detail oriented and organized with the ability to manage multiple projects and deadlines is required.
• Positive, collaborative, and engaged self-starter that thrives in customer interactions is required.
• Innovative, friendly, and positive personality enjoys learning and problem-solving is required.
• Skilled in general Microsoft Office software including Word, Excel, and PowerPoint is required.