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Synced from Ashby · Feb 20

Customer Support Representative

VoriUSAPosted Feb 20, 2026
Customer Support SpecialistRemoteJunior
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Mirrored from Vori's own Ashby careers system · refreshed hourly

10
Other open Vori roles
Feb 20
Posted
Ashby
Applicant system
Job description

As a Support Representative, you will be on the front lines helping grocery store customers resolve issues related to our iOS-based POS software and hardware. This role focuses on troubleshooting day-to-day operational issues, guiding customers through workflows, and ensuring minimal disruption to in-store checkout. You will work closely with onboarding, installers, and advanced support teams to deliver a consistent and high-quality customer experience.

Key Responsibilities:

  • Provide phone, chat, and ticket-based support for grocery stores using our iOS POS system

  • Troubleshoot issues related to iPad POS terminals, payment devices, receipt printers, barcode scanners, scales (if applicable), and cash drawers

  • Support core POS workflows including checkout, scanning, payments, refunds, drawer balancing, inventory updates, and reporting

  • Assist customers with basic iOS device settings, connectivity issues, and peripheral pairing

  • Diagnose and resolve common software issues within the POS app and back-office tools

  • Clearly document issues, steps taken, and resolutions within the support ticketing

    system

  • Escalate complex or unresolved issues to higher-level support or engineering teams with

    proper context

  • Collaborate with onboarding and installation teams to support newly live stores

  • Identify recurring issues and provide feedback to product and support leadership

  • Maintain a calm, professional demeanor when supporting customers in high-pressure retail environments

Qualifications & Skills:

  • Required:

    • 1–3 years of experience in technical support, customer support, or retail

      technology support

    • Familiarity with iOS devices (iPads, basic iOS settings, Bluetooth/WiFi

      troubleshooting)

    • Experience supporting POS systems or retail software

    • Basic understanding of grocery store front-end operations

    • Strong problem-solving and troubleshooting skills

    • Excellent verbal and written communication skills

    • Ability to work scheduled shifts, including evenings or weekends if required

    * Preferred:

    • Experience supporting grocery, retail, or hospitality POS systems

    • Familiarity with payment processing and EMV devices

    • Experience using ticketing systems such as Zendesk, Freshdesk, or similar

    • Comfort working in a fast-paced, high-volume support environment

View original posting on Ashby

What applying to Vori usually looks like

Based on publicly available information, candidates applying through Ashby can generally expect a structured, digital-first application process. Typically, this starts with an online application and resume submission, followed by an initial screening that may be conducted by a recruiter or through an automated assessment. Depending on the role, such as those in engineering, sales, or customer support, candidates may encounter skills-based assessments or take-home exercises. The process commonly includes multiple stages, potentially involving conversations with hiring managers, team members, or cross-functional stakeholders. Communication is often handled through the Ashby platform, including scheduling and updates, though response times vary by employer and role volume. Candidates should typically be prepared to discuss relevant experience, role-specific competencies, and cultural fit, as these are commonly emphasized criteria across companies using this applicant tracking system.

Based on publicly available information. LandEarly does not verify interview process details.

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Customer Support Representative
Vori · USA
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