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Synced from Ashby · Feb 3

Product Support Engineer

VoriUSAPosted Feb 3, 2026
Support EngineerRemoteMid
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Mirrored from Vori's own Ashby careers system · refreshed hourly

10
Other open Vori roles
Feb 3
Posted
Ashby
Applicant system
Job description

We are looking for a Product Support Engineer to serve as the technical bridge between our customers, support team, and engineering organization. This role focuses on diagnosing complex product issues, improving system reliability, and ensuring our support organization can resolve problems quickly and effectively.

Key Responsibilities:

  • Provide technical support and troubleshooting assistance to clients using our POS solutions.

  • Diagnose software, hardware, and network issues, working towards timely resolutions.

  • Act as a liaison between clients and the development team to communicate technical issues and feature requests.

  • Develop and maintain support documentation, FAQs, and knowledge base articles for customer self-service.

  • Assist in testing and validation of software updates, ensuring compatibility and performance.

  • Monitor system performance and provide recommendations for optimizations and enhancements.

  • Train clients and internal teams on new product features and best practices.

  • Collaborate with cross-functional teams to improve product usability and overall customer experience.

  • Stay current with emerging technologies and industry trends to continuously improve support services.

Qualifications & Requirements:

  • 3+ years of experience in technical support, product support, or software engineering, preferably within the POS or retail technology industry.

  • Strong understanding of POS systems, payment processing, and network configurations.

  • Proficiency in troubleshooting software and hardware issues, including databases and APIs.

  • Excellent analytical, problem-solving, and communication skills.

  • Ability to work independently and collaboratively in a fast-paced environment.

  • Experience with ticketing systems and remote troubleshooting tools.

View original posting on Ashby

What applying to Vori usually looks like

Based on publicly available information, candidates applying through Ashby can generally expect a structured, digital-first application process. Typically, this starts with an online application and resume submission, followed by an initial screening that may be conducted by a recruiter or through an automated assessment. Depending on the role, such as those in engineering, sales, or customer support, candidates may encounter skills-based assessments or take-home exercises. The process commonly includes multiple stages, potentially involving conversations with hiring managers, team members, or cross-functional stakeholders. Communication is often handled through the Ashby platform, including scheduling and updates, though response times vary by employer and role volume. Candidates should typically be prepared to discuss relevant experience, role-specific competencies, and cultural fit, as these are commonly emphasized criteria across companies using this applicant tracking system.

Based on publicly available information. LandEarly does not verify interview process details.

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Product Support Engineer
Vori · USA
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