As a Boarding Officer at Waypoint Port Services you will be responsible for coordinating and executing vessel agency services to ensure safe, efficient, and cost-effective port calls, canal transits, cargo operations, bunker operations, and ancillary services.
* You will be working from our office located in Panama Pacifico.
Key Responsibilities
Coordinate and oversee vessel port calls, canal transits, cargo operations, bunkering activities, and related marine services.
Liaise with vessel masters, owners, operators, port authorities, service providers, and other stakeholders to ensure the smooth execution of operational activities.
Monitor vessel schedules, arrivals, departures, and operational progress, providing timely updates to all relevant parties.
Prepare, verify, and submit vessel pre-arrival, transit, and port call documentation in compliance with applicable regulatory requirements.
Board vessels at port or anchorage when required to support operations, facilitate services, and represent the company professionally.
Coordinate ancillary services including sludge disposal, garbage removal, freshwater supply, crew support, and other vessel requirements.
Arrange and coordinate ship repairs, technical attendance, and third-party service providers as required.
Monitor vessel operations to identify and mitigate potential delays, disruptions, and additional costs.
Maintain accurate records of vessel activities, operational events, incidents, and service delivery documentation.
Assist with vessel clearance procedures and coordination with local authorities to facilitate vessel movements.
Prepare Statements of Facts (SOF) and operational reports to support service delivery and customer requirements.
Ensure all contracted services are delivered to the highest quality standards and accurately captured for final accounting and reporting purposes.
Promote a strong safety culture through compliance with health, safety, and personal protective equipment requirements.
Contribute to continuous improvement initiatives that enhance operational efficiency and customer satisfaction.
Qualifications & Experience
Diploma, degree, or equivalent qualification in Maritime Studies, Shipping, Logistics, Business Administration, or a related discipline preferred.
Previous experience in ship agency operations, vessel boarding, port operations, shipping, logistics, or maritime services.
Experience coordinating vessel port calls, cargo operations, canal transits, bunkering, or marine support services is highly desirable.
Fluent in English and the local language, both written and spoken.
Valid driving license.
Clean police conduct or background record.
Proficient in the use of digital tools, mobile technology, and standard business software applications.
Knowledge of maritime regulations, port operations, and shipping industry practices is advantageous.
Skills & Competencies
Strong customer service and stakeholder management skills.
Excellent verbal and written communication abilities.
Strong organisational and planning skills with the ability to manage multiple priorities simultaneously.
Ability to perform effectively under pressure and respond quickly to changing operational requirements.
High attention to detail and commitment to accuracy.
Strong problem-solving and decision-making capabilities.
Excellent interpersonal skills with the ability to build effective relationships across diverse cultures and organisational levels.
Self-motivated with the ability to work independently and take initiative.
Reliable, professional, and results-oriented mindset.
Flexible and willing to work outside standard business hours when operationally required.
Strong safety awareness and commitment to operational excellence.
Proactive approach to service quality, efficiency, and continuous improvement.