As a Port Agency Operator at Waypoint Port Services Korea Limited, you will be responsible for ensuring the seamless, efficient, and high-quality delivery of port agency and husbandry services through contracted sub-agents. The role is critical in safeguarding the interests of vessel owners, operators, masters, and crew, while optimizing turnaround time, cost control, and service quality during each port call.
Key Responsibilities
Pre-plan vessel arrivals and all activities required for each port call
Assign vessels to contracted sub-agents and confirm readiness prior to arrival
Ensure all pre-arrival arrangements are completed accurately and on time
Supervise port and husbandry activities during the vessel’s stay to ensure smooth execution
Monitor and record all services performed to ensure accurate final disbursement accounting
Oversee and support effective communication between sub-agents and vessel principals
Provide operational support and coordination to sub-agents as required
Follow up on statements of account, disbursements, and outstanding funds related to assigned vessels
Drive consistent service quality and performance from sub-agents
Build and maintain strong, professional relationships with sub-agents
Identify opportunities for operational improvement and increased revenue generation
Prepare regular activity updates reflecting vessel movements and operational performance
Qualifications & Experience
Fluency in English and the local language, both written and spoken
Minimum of 2-3 years of relevant experience in the shipping, port agency, or maritime services industry is preferred
Valid driving license and clean police conduct record
Availability to work outside standard office hours when operationally required
Skills & Competencies
Strong operational coordination and organizational skills
Excellent interpersonal and customer relationship management abilities
Clear, confident, and effective communication across multiple stakeholders
Ability to multitask, prioritize, and perform under pressure
High attention to detail with a strong sense of accountability
Proactive, reliable, and results-oriented mindset
Ability to work independently and take initiative
Professional, disciplined, and service-driven approach