Synced from Ashby · Jan 28

Customer Success Lead

Aqua VoiceSan FranciscoPosted Jan 28, 2026

Customer Success ManagerHybridSenior

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Mirrored from Aqua Voice's own Ashby careers system · refreshed hourly

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Jan 28

Posted

Ashby

Applicant system

Job description

About Us

Aqua Voice is building the voice input layer for the age of AI. We train our own models and build deep OS integrations because doing voice well requires controlling the entire stack.

The way people work is changing. IC work is over; you manage AI agents now. This type of work is wonderfully suited for voice.

We aren't building conversational agents. We believe the most natural way to interact with your computer is voice in text out (VITO). We believe that voice belongs at a level above the application, and that a small company can win by pushing the envelope.

We are applying relentless energy to this opportunity and the results so far have been good. We hope you will join us.

The Role

You'll own the customer relationship from activation through renewal.

- Onboarding: Voice is a behavior change. You'll help users build new habits and get to value quickly.

- Retention: Monitor usage patterns. Reach out when something's off.

- Expansion: We have individual users at companies who could become team deployments. You'll identify and pursue those opportunities.

- Feedback: You're closest to users. Product decisions will be informed by what you learn.

We're early. You'll define how we do this, not inherit a playbook.

What We're Looking For

- 3+ years in customer success, account management, or similar

- Comfortable with technical products and users who expect depth

- Strong writer—most communication is async

- Experience with prosumer or developer-focused products is a plus

View original posting on Ashby

What applying to Aqua Voice usually looks like

Based on publicly available information, candidates applying through Ashby can generally expect a streamlined online application involving a resume submission and possibly a short questionnaire or work samples, depending on the role, such as those at Aqua Voice. The process typically includes an initial screening, which may be conducted by a recruiter or hiring manager, followed by one or more interview stages that could involve technical assessments, portfolio reviews, or role-specific exercises for positions like engineering or sales. Communication is often handled through automated updates within the Ashby platform, though response times vary by company and role. Candidates may also encounter take-home assignments or case studies, particularly for technical or customer-facing roles. Overall, the process tends to emphasize efficiency and clarity, though specific steps and timelines can differ based on the position and team involved.”}]}**

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