Job descriptionFull Time
Elite Hockey HQ is looking for an Operations Associate to help keep day-to-day business operations running smoothly as the company scales its training platform. This role will support cross-functional teams by streamlining processes, maintaining accurate records, and helping ensure that internal operations keep pace with a growing product and user base. It's a great fit for someone who is organized, detail-oriented, and energized by variety in their day-to-day work.
What you'll do
- Support daily operational workflows across departments, identifying and resolving process bottlenecks
- Maintain accurate records, trackers, and documentation for internal systems and processes
- Assist with vendor coordination, order processing, and basic account or billing support tasks
- Help prepare reports and summaries for leadership on operational metrics and progress
- Coordinate with customer support, product, and partnerships teams to resolve operational issues
- Assist in onboarding new tools, systems, or process improvements as the company grows
What we're looking for
- 1-3 years of experience in an operations, administrative, or business support role
- Strong organizational skills with high attention to detail
- Comfortable working with spreadsheets, basic reporting tools, and common business software
- Clear written and verbal communication skills
- Ability to manage multiple tasks and priorities in a fast-paced environment
- A proactive, problem-solving mindset
Nice to have
- Experience working at an early-stage or high-growth company
- Familiarity with subscription or SaaS business operations
- Interest in sports, fitness, or hockey specifically