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Synced from Ashby · Sep 28

Head of Customer Success

GoLinksRemote - USPosted Sep 28, 2026
VP of Customer SuccessRemoteExecutive
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Mirrored from GoLinks's own Ashby careers system · refreshed hourly

5
Other open GoLinks roles
Sep 28
Posted
Ashby
Applicant system
Job description

Who we are

At GoLinks, we’re all about making work simpler and more efficient for teams and individuals. Our tools—GoLinks, GoProfiles, and GoSearch—help streamline workflows, giving instant access to key knowledge for building products, collaborating between teams, and supporting customers. As a fast-moving startup, we quickly adapt and respond to our users’ needs. We’re looking for passionate team members who value innovation, excellence, and growth as much as we do.

About the role

GoLinks is looking for a Head of Customer Success to build and lead the function responsible for onboarding, retention, and growth across our customer base. You'll own the end-to-end post-sale customer journey — from onboarding and adoption through renewal and expansion — and will build playbooks and metrics that make customer success a durable growth engine for the company.

This is a high-impact, hands-on leadership role for someone who has scaled a CS org at a B2B SaaS company and wants to shape the strategy, not just execute against someone else's.

What you’ll do

  • Define and own the customer success strategy, including onboarding, adoption, health scoring, renewals, and expansion/upsell motions

  • Own retention and net revenue retention (NRR) targets; identify and act on churn risk early

  • Design and implement scalable onboarding programs that get new customers to value quickly

  • Partner closely with Sales on renewals and expansion opportunities, and with Product on the customer feedback loop

  • Establish customer health metrics, QBR cadences, and playbooks for different account segments (SMB through enterprise)

  • Serve as an executive sponsor for key strategic accounts

  • Report on CS performance (retention, NRR, CSAT/NPS, adoption) to company leadership

  • Champion the voice of the customer internally, influencing product roadmap and go-to-market decisions

Who you are

  • 7+ years in Customer Success, Account Management, or a related customer-facing role at a B2B SaaS company, including 2+ years in a leadership role

  • A track record of owning retention/NRR targets and building repeatable CS processes from the ground up

  • Experience working with both mid-market and enterprise customers, including executive stakeholders

  • Strong analytical skills — comfortable defining and tracking the metrics that matter (NRR, churn, CSAT/NPS, adoption)

  • Excellent communication skills, with experience presenting to internal leadership and external customer executives

  • A builder's mindset — you're comfortable creating structure and process in a growing organization, not just operating within an existing one

  • Experience with CS/CRM tooling (e.g., Gainsight, Salesforce, HubSpot, or similar)

  • Bonus: experience in enterprise IT, knowledge management, or workplace productivity SaaS

Our Benefits & Perks

  • Top-tier Medical, Dental, and Vision benefits, including FSA

  • Life Insurance, AD&D, STD, and LTD benefits

  • EAP and monthly wellness stipend for your physical and mental health

  • 401(k) retirement plan to save for your future

  • Paid Holidays, including a Winter Break for your rest and relaxation

  • New hire stipend to cultivate a better work environment

  • All expenses paid company off-sites and free lunch biweekly at Company meetings

  • Learning & Development benefits for continuous learning

  • MacBook Pro or equivalent laptop for your productivity

  • Hybrid schedule to manage your personal obligations

  • Flexible remote work environment: coffee shop, beach, or anywhere in between

We can only accept US-based applicants at this time.

View original posting on Ashby

What applying to GoLinks usually looks like

Based on publicly available information, candidates applying through Ashby can generally expect a structured and relatively streamlined application process, as this ATS commonly supports clear job postings, organized candidate portals, and automated application confirmations. For roles such as those in sales or customer success, the process may include multiple stages, potentially involving a recruiter screen, hiring manager conversations, and skills-based or scenario assessments relevant to the position. Communication is often handled through the platform itself, though response times vary depending on the employer's internal hiring practices. Candidates should be prepared to submit a resume and possibly answer tailored application questions. While Ashby provides tools for a consistent candidate experience, the specific pace and structure of interviews ultimately depend on the hiring team at GoLinks rather than the ATS alone.

Based on publicly available information. LandEarly does not verify interview process details.

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Head of Customer Success
GoLinks · Remote - US
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