Customer Success Manager

Habeo is the IT asset management and CMDB platform built specifically for higher education, replacing ServiceNow ITAM for universities with native Jamf, Intune, and Google Admin discovery, Workday-driven lifecycle management, and GASB 34/35-compliant depreciation. We're looking for a Customer Success Manager to own the post-sale relationship with our university customers — helping IT asset managers, controllers, and CISOs get the most out of Habeo from onboarding through renewal.

What you'll do

• Own a portfolio of institutional accounts, serving as the primary point of contact after the sales handoff
• Guide customers through onboarding and implementation, including data migration and integration setup with systems like Jamf, Intune, Workday, and Banner
• Build strong relationships with IT asset managers, controllers, grant administrators, and CISOs to understand their goals and surface product value
• Monitor account health, proactively flag risk, and drive adoption of key workflows like audit trails, GASB depreciation, and the CMDB relationship graph
• Partner with product and engineering to relay customer feedback and advocate for roadmap priorities
• Lead renewal and expansion conversations, and help customers build the internal case for continued investment

What we're looking for

• 3+ years of experience in a customer success, account management, or implementation role at a B2B SaaS company
• Strong project management skills with the ability to run multi-stakeholder onboarding and migration processes
• Comfort discussing technical concepts like SSO, data integrations, and compliance frameworks with technical and non-technical stakeholders alike
• Excellent written and verbal communication, with the ability to build trust with senior institutional stakeholders (CIOs, CISOs, controllers)
• A proactive, consultative approach to identifying risk and opportunity in customer accounts
• Experience tracking and reporting on account health metrics such as adoption, retention, and expansion

Nice to have

• Experience working with higher education, government, or other institutional customers
• Familiarity with IT asset management, CMDB, or ITSM tools
• Experience with compliance or audit-related workflows (e.g., GASB, grant compliance, HECVAT)