Job descriptionFull Time
LandEarly is looking for a Customer Success Manager to help our members get the most out of the platform and to make sure the people who rely on us for their job search have a great experience from onboarding through renewal. You'll be the primary point of contact for a portfolio of customers, helping them succeed while surfacing insights that improve our product.
What you'll do
- Own the post-sale relationship for an assigned book of customers, driving onboarding, adoption, and retention
- Serve as the main point of contact for customer questions, troubleshooting, and escalations
- Monitor usage and engagement data to proactively identify at-risk accounts and opportunities to deepen adoption
- Partner with product and support teams to relay customer feedback and advocate for fixes and improvements
- Run regular check-ins and business reviews to demonstrate value and identify growth opportunities
- Develop and maintain onboarding materials, FAQs, and best-practice guides for customers
What we're looking for
- 2+ years of experience in a customer success, account management, or client-facing support role
- Strong written and verbal communication skills, with the ability to explain product features clearly
- Comfort working with CRM and customer success tools to track accounts and engagement
- Proven ability to manage multiple accounts and priorities simultaneously
- A proactive, empathetic approach to problem-solving and conflict resolution
- Experience using data to identify trends, risks, and opportunities in a customer base
Nice to have
- Experience in a subscription or SaaS business model
- Familiarity with the job search or recruiting technology space
- Experience contributing to customer education content or self-serve resources