Job descriptionFull Time
LandEarly is an auto-apply tool that helps job seekers find fresh postings, tailor their resumes and cover letters, and submit applications early - all with the candidate's review before anything goes out. We're looking for a Customer Support Specialist to help our users get the most out of the product and resolve issues quickly and clearly.
What you'll do
- Respond to customer inquiries via email, chat, or help desk software in a timely, friendly, and accurate manner
- Troubleshoot account, billing, and product issues, escalating complex cases to the appropriate team
- Guide users through product features and setup, helping them get value from the platform quickly
- Track and log support interactions in a ticketing system, identifying recurring issues or trends
- Collaborate with product and engineering teams to relay user feedback and bug reports
- Help maintain and improve help center content, FAQs, and macros for common questions
What we're looking for
- 1+ years of experience in a customer support, customer success, or client-facing role
- Excellent written and verbal communication skills
- Comfort working with support tools such as help desks, live chat, or CRM systems
- Strong problem-solving skills and patience when working through user issues
- Ability to manage multiple conversations and priorities in a fast-paced environment
- A calm, empathetic approach to handling frustrated or confused users
Nice to have
- Experience supporting a subscription-based or SaaS product
- Familiarity with tools like Zendesk, Intercom, or similar platforms
- Experience working at a startup or in a fast-changing product environment