Job description
About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.
Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!
About the Role:
We are hiring a Strategic Customer Success Manager to operate a portfolio of Netomi’s most important enterprise customers as a business. You will build and run the plan for each account, connecting the customer’s business priorities to a clear value roadmap, executive engagement plan, risk plan, renewal strategy, and path for growth.
You will own the customer success plan, account operating rhythm, renewal forecast, executive relationship, and customer roadmap from signature through renewal. You will work closely with Account Management to identify and develop expansion opportunities, while Delivery, Field Engineering, and Support own technical execution and issue resolution. Your role is to ensure each customer realizes measurable value, renews successfully, and has a clear path to expand its relationship with Netomi.
Customer Success decides whether and why. Field Engineering decides how and when it is technically ready.