Community Manager

Outlink AI is looking for a Community Manager to build and nurture relationships with the SEO, growth, and agency professionals who make up our user base. This role is central to how customers experience our brand outside the product itself - through conversations, feedback loops, and shared knowledge across the channels where our community gathers.

What you'll do

• Own day-to-day engagement across community channels (e.g. Slack, Discord, social, forums), responding to questions and fostering discussion
• Develop and execute a content calendar that keeps the community informed, engaged, and coming back
• Act as a two-way channel between users and the product team, surfacing feedback, feature requests, and recurring pain points
• Plan and run community programs such as AMAs, webinars, or user spotlights to deepen engagement
• Monitor sentiment and engagement metrics, reporting on community health and growth
• Identify and cultivate power users and advocates who can champion the product externally

What we're looking for

• Prior experience managing an online community, customer forum, or social presence for a B2B or SaaS product
• Strong written communication skills and a genuine comfort engaging with technical or marketing audiences
• Ability to work independently, prioritize across multiple channels, and manage competing requests
• Familiarity with community and social tools (e.g. Discord, Slack, social scheduling platforms)
• Comfortable synthesizing qualitative feedback into clear reports for product and marketing teams
• A proactive, empathetic approach to handling user questions and concerns

Nice to have

• Experience in SEO, link building, or growth marketing spaces
• Experience supporting agencies or multi-client teams
• Background running community programs from scratch