Job descriptionFull Time
Outlink AI is looking for an Operations Associate to help keep our day-to-day business running smoothly as we scale our automated link-building platform. This is a hands-on role for someone who is organized, detail-oriented, and comfortable juggling multiple workstreams across customer operations, internal processes, and cross-functional support.
What you'll do
- Support day-to-day operational workflows across customer onboarding, billing, and account management
- Monitor key operational metrics and flag issues or bottlenecks before they become problems
- Help maintain and improve internal processes, documentation, and standard operating procedures
- Coordinate with product, engineering, and support teams to resolve customer and operational issues
- Assist with data entry, reporting, and light analysis to support decision-making across the team
- Own or contribute to special projects aimed at improving operational efficiency
What we're looking for
- 1-3 years of experience in an operations, business operations, or related support role
- Strong organizational skills with the ability to manage multiple priorities and deadlines
- Comfortable working with spreadsheets, internal tools, and basic reporting
- Clear written and verbal communication skills
- A proactive, detail-oriented approach to identifying and solving problems
- Ability to work independently while staying aligned with team priorities
Nice to have
- Experience at an early-stage startup or fast-growing company
- Familiarity with SaaS billing, CRM, or support tools
- Interest in SEO, marketing technology, or B2B software