Outreach Operations Associate

Outlink AI is looking for an Outreach Operations Associate to help support and monitor the automated link-building outreach that runs on behalf of our customers. This role sits close to the product, working with the guardrails, digests, and reply queues that keep outreach personalized, deliverable, and on-brand for each customer's voice. You'll be a key part of making sure the autopilot loop - discovery, qualification, personalization, sending, follow-up, reply handling, and verification - runs smoothly and that anything needing a human judgment call gets handled promptly and well.

What you'll do

• Monitor active outreach campaigns and weekly digests to confirm prospects, sends, and follow-ups are running within each customer's guardrails
• Review and triage classified replies, escalating negotiations or edge cases that need a customer or team decision
• Spot-check personalized outreach drafts for tone, accuracy, and relevance before or after sending
• Help verify live placements and flag any links that fail spam, quality, or placement checks
• Support customers with setup and troubleshooting of guardrails, inbox connections, and campaign settings
• Track recurring issues or patterns in prospect quality, deliverability, or reply handling and report them to the product team

What we're looking for

• 1-3 years of experience in outreach, SEO, link building, sales operations, or a similar customer-facing operations role
• Strong written communication skills and an eye for tone and personalization in outbound messaging
• Comfortable working inside dashboards, queues, and structured workflows rather than starting from a blank page
• Detail-oriented with good judgment about when to escalate versus resolve independently
• Familiarity with email deliverability basics (inbox health, warm-up, spam triggers) is a plus
• Organized and able to manage multiple active campaigns or accounts at once

Nice to have

• Prior experience with link building, digital PR, or SEO outreach specifically
• Experience with Gmail or Outlook OAuth-based tools, or CRM/outreach platforms
• Exposure to agency-style client reporting or multi-workspace account management