LandEarly
Synced from Lever · Jul 7

Customer Success Manager

People.aiRemotePosted Jul 7, 2026
Customer Success ManagerRemotePrincipal
Apply now - freeSave & get alerts

Mirrored from People.ai's own Lever careers system · refreshed hourly

8
Other open People.ai roles
Jul 7
Posted
Lever
Applicant system
Job description

About Backstory

Backstory (formerly People.ai) is the leading AI answers platform for sales teams. With more than a decade of training AI models on billions of sales interactions, Backstory enables modern sales teams to ask questions and get the right answer in the moment directly within their existing AI workflows. Sales leaders from companies like Red Hat, Five9, Palo Alto Networks, Iron Mountain, TransUnion, Randstad and others rely on Backstory to get trusted answers wrapped in real business context helping them orchestrate deals more effectively and drive revenue. 

By connecting every signal to the right accounts and opportunities, Backstory shows teams exactly what is happening and what to do next. Customers across industries including enterprise, cybersecurity, data and analytics, and defense use Backstory to drive trillions in pipeline and revenue.

Recognized by Gartner and Forrester, the Inc. 5000, Y Combinator Top Companies, and the Forbes AI 50, Backstory is based in San Francisco and backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures and Mubadala Capital.

The Role

As a Principal Customer Success Manager, you will act as a trusted advisor to Sales, Marketing, and Operations leaders within our enterprise customers, helping them maximize their investment in Backstory and achieve measurable business outcomes. You have an interest and passion for revenue technology and supporting sales operations. You will manage a $5M+ book of business across accounts, ensuring high customer retention, expansion, and advocacy.
View original posting on Lever

What applying to People.ai usually looks like

Based on publicly available information, candidates applying through Lever, the ATS used by People.ai, can generally expect a structured but streamlined process. Applications typically begin with an online submission through a Lever-hosted careers page, followed by an initial recruiter screen if the profile aligns with role requirements. From there, the process may include multiple stages such as hiring manager conversations, functional or technical assessments, and panel interviews with cross-functional team members, depending on the role type—whether in sales, customer success, engineering, or product. Communication is often handled directly through Lever's system, including automated acknowledgments and status updates. Response times vary based on internal hiring needs and team availability, so candidates should follow up politely if they have not heard back. Overall, the experience tends to be organized, transparent, and candidate-friendly relative to other ATS platforms.

Based on publicly available information. LandEarly does not verify interview process details.

Land this one early - before the req fills.

LandEarly tailors your resume and screening answers to each posting, submits within minutes of a role going live, and tracks every application in one place.

Free to start · No credit card · Cancel anytime

Get started freeSee how it works

Keep exploring

What this role pays, where else it is open, and how to write the application.

Customer Success Manager JobsPeople.ai JobsSupport Engineer JobsCustomer Success Manager salariesRemote customer success manager jobsCustomer Success Manager application guideSales & GTM hiring reportAccount Executive JobsSales Development Representative JobsBusiness Development Representative JobsAll companiesState of the job market
Customer Success Manager
People.ai · Remote
Apply