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Synced from Workable · Oct 11

IT Helpdesk Agent

Remote RecruitmentSouth AfricaPosted Oct 11, 2026
IT Support SpecialistRemoteJunior
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Mirrored from Remote Recruitment's own Workable careers system · refreshed hourly

39
Other open Remote Recruitment roles
Oct 11
Posted
Workable
Applicant system
Job descriptionReq 3230C85F9E

Salary: R23 000 – R25 000 per month

Remote Recruitment is hiring a IT Helpdesk Agent for a UK-based employer, fully remote from South Africa, owning first-line IT support for a UK team.

Role overview

You will be the friendly first point of contact when staff at a UK business have a tech problem. You will diagnose, fix or escalate issues quickly and keep every ticket moving until it is resolved.

Key responsibilities

  • Log, triage and resolve first-line support tickets
  • Reset passwords and manage user accounts
  • Set up and troubleshoot laptops, email and software
  • Escalate complex issues with clear notes
  • Keep knowledge-base articles accurate and current

What you'll need

  • Experience in an IT helpdesk or technical support role
  • Experience with a ticketing tool such as Zendesk or Freshdesk
  • Working knowledge of Microsoft 365 and Windows
  • Clear written English for explaining fixes simply
  • A reliable laptop and stable fibre connection

Nice to have

  • CompTIA A+ or similar certificate
  • Experience with Google Workspace admin
  • Familiarity with remote support tools such as TeamViewer

What's on offer

This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST). You will join a friendly UK team, receive clear onboarding and support, and work with a company that values reliability, communication and growth. We are looking for South African talent who want a stable remote career with a UK employer. Day to day you will use modern, cloud-based tools, so you can work from home with the equipment you already have. Our recruitment team supports every placement from application through to your first day, and we keep communication open so you always know where you stand throughout the hiring process. Apply with your CV and we will be in touch if you are shortlisted.

View original posting on Workable

What applying to Remote Recruitment usually looks like

Based on publicly available information, candidates applying through Workable can generally expect a standard online application process involving a form submission, resume upload, and sometimes a brief set of screening questions. Workable, as an ATS, typically supports automated acknowledgment emails upon submission, though response times vary depending on the employer's internal review process. For roles at Remote Recruitment, candidates may encounter multiple stages, which can commonly include an initial recruiter screening, followed by one or more interviews with hiring managers or team members. Some roles may also involve skills assessments or practical exercises relevant to the position, such as administrative, financial, or customer-facing tasks. Applicants should ensure their resumes are tailored and keyword-optimized, as Workable's system may use filtering tools to help employers manage high application volumes efficiently.

Based on publicly available information. LandEarly does not verify interview process details.

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IT Helpdesk Agent
Remote Recruitment · South Africa
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