Job descriptionReq 10E4F18FAD
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring a Renewals Specialist for a UK-based employer, fully remote from South Africa, owning a portfolio of customer renewals.
Role overview
You will manage renewals from notice to close, keeping customers engaged and contracts on track.
Key responsibilities
- Manage a portfolio of customer renewals from notice to close
- Proactively contact customers ahead of renewal dates
- Identify at-risk accounts and coordinate retention efforts
- Process renewal contracts and update CRM records
- Report on renewal rates and forecasts
- Liaise with sales and customer success on upsell opportunities
What you will need
- Experience managing renewals or subscription contracts
- Experience with CRM systems (HubSpot, Salesforce, or similar)
- Comfortable with outbound customer calls and emails
- Strong negotiation and follow-up skills
- Comfortable working UK business hours
Nice to have
- Experience in a SaaS or subscription business
- Familiarity with billing platforms
- Experience with retention or win-back campaigns
What is on offer
- 100% remote – work from anywhere in South Africa
- UK business hours: 09:00–17:00 UK time (11:00–19:00 SAST)
- Full-time, stable role with a genuine UK employer
- Supportive onboarding and clear expectations from day one