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About the Role
We are seeking a highly skilled and customer-focused Recruiting Solution Value Advisor (SVA) to join our global Adoption Office. This role is critical in driving adoption of SAP SuccessFactors Recruiting solutions to ensure customer satisfaction, sustained value realization, and successful renewals.
As a Solution Value Advisor, you will apply a strategic, consulting-oriented mindset to help customers bridge the gap between their recruiting business needs, SAP SuccessFactors product capabilities, and how those solutions are implemented and adopted over time. You will work closely with customer stakeholders to translate recruiting strategy into actionable adoption plans, while collaborating across SAP teams to ensure customers achieve their intended business outcomes.
This role is ideal for professionals who excel in client-facing advisory positions, combining strong recruiting domain expertise with exceptional communication skills, and are passionate about helping customers maximize the value of their technology investments.
What You’ll Do
Strategic Advisory & Value Realization
- Develop and execute recruiting adoption strategies aligned to customer business objectives across SAP SuccessFactors Recruiting and adjacent HCM product areas.
- Engage directly with customers (1:1 and 1: few) to understand intended business outcomes and define ongoing value frameworks.
- Act as a trusted advisor, connecting customer recruiting needs with SAP SuccessFactors capabilities and roadmap.
Business Architecture & Operating Model Design
- Shape customer recruiting business architecture and operating models, including governance, service delivery, KPIs, and recruiting role models.
- Lead executive-level workshops to align stakeholders on vision, success metrics, and transformation priorities.
- Translate recruiting strategy into actionable adoption roadmaps by building HR capability maps, value streams, and target end-to-end process architectures.
- Connect business processes to product features to prioritize adoption waves and maximize value realization.
Adoption Execution & Optimization
- Conduct qualitative and quantitative gap analysis to identify adoption barriers, process inefficiencies, and optimization opportunities.
- Provide expert insights and recommendations to enhance customer experience, adoption maturity, and realized value.
- Orchestrate and deliver customer-facing presentations, solution demos, enablement sessions, and targeted training—both externally and internally.
- Monitor adoption metrics, usage data, and customer feedback to assess success and continuously refine adoption strategies.
Cross-Functional Collaboration & Thought Leadership
- Collaborate closely with Product Management, Sales, Services, Partners, and Customer Success to ensure consistent messaging, value alignment, and customer outcomes.
- Stay current on recruiting industry trends, emerging technologies, and the competitive landscape to inform advisory guidance and adoption strategies.
- Contribute thought leadership to internal teams by sharing customer insights, best practices, and adoption patterns.
What You Bring
- Experience: 8+ years in customer success, adoption, value advisory, solution architecture, or business architecture roles within recruiting or HCM cloud solutions.
- Recruiting Domain Expertise: Deep understanding of recruiting processes, operating models, and talent acquisition transformation.
- SaaS Background: Experience primarily in Saas solutions, with a focus on SmartRecruiter / other Recruiting Saas offerings.
- Consulting Mindset: Proven ability to influence without authority, lead executive conversations, and translate strategy into execution.
- Analytical & Value-Driven: Comfortable using data, KPIs, and qualitative insights to drive adoption decisions and demonstrate business value.
- Communication Excellence: Confident presenter with the ability to engage executive, business, and technical audiences.
- Collaboration: Experience working in complex, matrixed environments with global teams and partners.
How Success Is Measured
- Increased adoption and maturity of SAP SuccessFactors Recruiting solutions.
- Clear articulation and realization of customer business value and outcomes.
- Strong customer satisfaction, advocacy, and renewal performance.
- Effective alignment between customer strategy, product capabilities, and SAP delivery teams.
- Continuous improvement of adoption frameworks and advisory best practices.
#SmartRecruiters
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 443672 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid