Job descriptionFull Time
Wanderlust is a travel planning app that drafts grounded, day-by-day itineraries from real city and cost data, runs trips offline on the ground through Trip Mode, and lets travelers share and clone journeys through its explore feed. We're looking for an Operations Associate to help keep the day-to-day of the business running smoothly, supporting cross-functional teams with process, data, and coordination work as the company grows.
What you'll do
- Support daily operational workflows across the company, identifying gaps and helping fix them
- Maintain accurate records and documentation across internal tools and systems
- Coordinate with product, support, and content teams to keep projects and city guide updates on track
- Monitor key operational metrics and flag issues or trends to the team
- Help troubleshoot user-facing operational issues (billing, account, or content questions) and route them appropriately
- Assist with vendor, partner, or contractor coordination as needed
What we're looking for
- 1-3 years of experience in an operations, coordination, or business support role
- Strong organizational skills and comfort managing multiple tasks and deadlines at once
- Clear written and verbal communication
- Comfortable working with spreadsheets, internal tools, and basic reporting
- A proactive, detail-oriented approach and willingness to own problems end to end
- Ability to work independently in a fast-moving, early-stage environment
Nice to have
- Experience at a startup or in a travel, consumer app, or subscription business
- Familiarity with support or ticketing tools
- Interest in travel and the Wanderlust product itself