Job descriptionFull Time
ABA Rank is an independent ranked directory for Applied Behavior Analysis (ABA) providers, connecting buyers with clinics, software vendors, and service providers across the ABA industry. We're hiring a Customer Success Manager to own the post-sale relationship with our provider customers — helping them get set up, get verified, and get the most out of their listing and analytics tools.
What you'll do
- Own onboarding for newly claimed and verified provider accounts, guiding them through profile setup, credential verification, and dashboard configuration
- Serve as the primary point of contact for a portfolio of provider accounts, building relationships that drive retention and expansion
- Monitor account health and usage patterns, proactively reaching out when engagement drops or a renewal is at risk
- Partner with product and support teams to resolve customer issues and escalate recurring pain points
- Run regular check-ins and business reviews with customers to demonstrate value from their subscription tier
- Collect and relay customer feedback to inform product and process improvements
What we're looking for
- 3+ years of experience in a customer success, account management, or client-facing role, ideally at a SaaS or marketplace company
- Strong written and verbal communication skills, with the ability to explain technical or data-driven concepts clearly
- Comfort managing a portfolio of accounts and prioritizing across competing demands
- Experience with CRM and customer success tooling for tracking account health and communications
- A proactive, organized approach to account management and problem-solving
- Ability to work independently and take ownership of customer outcomes
Nice to have
- Experience working with healthcare, behavioral health, or credentialing-related products
- Familiarity with subscription or tiered SaaS pricing models
- Experience supporting customers through onboarding and verification workflows