Job description
We are seeking an experienced Senior Director, Client Services Partner (Payer) located in Chicago, to grow strategic enterprise healthcare relationships through engineering-led transformation, cloud modernization, data platforms, and AI-enabled innovation. This role is accountable for expanding existing client partnerships, developing executive relationships, and driving engineering services growth across complex healthcare organizations. The ideal candidate brings strong healthcare provider experience, including hospital systems, EHR/EMR environments, and revenue cycle management, with the ability to identify and expand enterprise technology consulting opportunities
Role & Responsibilities
- Own and grow strategic healthcare payer relationships, driving account expansion, revenue growth, and long-term client partnerships.
- Build trusted relationships with CIOs, CTOs, CDOs, and other technology and business leaders within health insurance organizations.
- Develop and execute account growth strategies, identify new opportunities, and expand engineering and technology services within existing accounts.
- Lead consultative sales discussions involving application modernization, digital engineering, cloud transformation, data platforms, and AI-enabled solutions.
- Partner with solution architects and global delivery teams to develop proposals, scope engagements, structure SOWs, and deliver commercially viable solutions.
- Maintain a qualified pipeline, manage revenue forecasts, and support contract negotiations and renewals.
- Develop relationships across multiple client stakeholders through regular in-person engagement.
- Support additional strategic payer relationships through occasional domestic travel.
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Location: Chicago, IL — Local presence is essential, with regular on-site client engagement expected.
Preferred Qualifications
- 10+ years of experience in IT services, technology consulting, digital engineering, or enterprise account management, with demonstrated success growing strategic client relationships.
- Proven experience as a Client Partner, Account Director, Client Executive, or similar commercially accountable role within the healthcare payer industry.
- Direct experience managing and expanding relationships with health insurance companies, managed care organizations, or national and regional health plans.
- Demonstrated success growing existing accounts through cross-selling, upselling, contract expansion, and new technology services opportunities.
- Strong understanding of healthcare payer operations, including claims processing, enrollment, member services, Medicare/Medicaid, and payer technology environments.
- Established relationships with CIOs, CTOs, CDOs, and other technology, data, digital, and business executives within healthcare payer organizations.
- Experience selling or expanding digital engineering, application modernization, cloud, data analytics, AI, and enterprise technology services.
- Ability to independently manage strategic client relationships, develop account growth plans, and execute commercial opportunities as a senior individual contributor.
- Experience partnering with solution architects and delivery teams on solution development, proposals, pricing, statements of work, and contract negotiations.
- Strong communication, executive presence, and consultative selling skills.
- Chicago-area location required, with the ability to maintain regular onsite client engagement and travel occasionally to other U.S. locations.
- Familiarity with modern data and cloud platforms, including Azure, AWS, Google Cloud, Snowflake, or Databricks, is a plus.