Job Description
You will focus on the day-to-day compliance operations of our first nonprofit identity network. You will play a pivotal role in shaping our commitment to regulatory excellence and maintaining strong relationships with regulators, nonprofits, and our partner bank.
Review and clear escalated compliance onboarding cases and transaction monitoring cases, clearing out every case to get to "inbox zero" each day.
Improve efficiency of onboarding and transaction monitoring workflows so nonprofits and payers are verified faster without compromising accuracy. Build systems and processes to handle 1,000 cases per day.
Maintain near-zero error rate in compliance casework (onboarding, monitoring, reporting).
Reduce compliance customer support resolution time by creating documentation and using AI for clearer solutions that scale.
Optimize transaction monitoring processes to flag suspicious activity quickly and escalate appropriately.
Deliver compliance trainings and improve team-wide compliance literacy.
In-person position at Chariot’s NYC office.
👤 About You
You're a natural people person. People gravitate to you and you build trust quickly. Extremely high EQ.
You can sell. You can be highly persuasive in writing, orally, or via a presentation. You can effectively tailor the same pitch to different target audiences.
You're a systems thinker. You can see what's needed today, but also how to set things up for scale. You can break down complex problems to first principles.
You're organized. If you need to map out a complex workflow or process you can dig into the details to arrive at the right answer without losing track of the various moving pieces.
You're a doer and a manager. You can operate on the ground floor and at the 10,000 foot view without losing the forest for the trees.
You’re a deep listener but can also speak up for what you think, particularly in an environment with executive leadership.
📚 What you’ll get from Chariot
At Chariot, we are building modern, end-to-end payment infrastructure making donors' lives easier, and nonprofits' lives better. $600B gets donated to charity each year in the US and the existing technology/infrastructure was still built for our grandparents generation. Chariot is here to change that.
Traction. Annualizing over $1.8B in payment volume through Chariot. Tens of thousands of nonprofits already onboarded including American Cancer Society, Memorial Sloan Kettering Cancer Center, and University of Pennsylvania.
Impact: That money services nonprofits working in homelessness, health, education, the environment, and so much more.
Market opportunity: Billion dollar revenue opportunity. Fintech company operating in an untapped $600B market
The Team. >30% of Charioteers are former founders. NYC office, in-person Monday through Thursday, WFH Friday. The public handbook shows how we operate.
❤️ Employee Benefits
🏥 Healthcare: Comprehensive healthcare, including options that are 100% covered by Chariot for you
🌴 Time-Off: 18 days PTO and 13 holidays - take the time off that you want and need to relax and recharge
👶 Parental Leave: 100% paid parental leave, including 12 weeks for primary caregivers
🍽️ Team Lunches: Weekly team lunches
🌯 Dinner on Chariot: Free dinner every day at office past 8pm
🎉 Team Events: Monthly team building events
💎Employee-friendly equity: 2 year exercise window and double-trigger acceleration
😎 Company Retreats: To get away - we all convene 2-3x / year company retreats
🎁 Matching Gifts: Matching DAFs and daily charitable giving through GoodToday