Operations Manager

Higglo Digital is a specialized marketing agency for the ABA and behavioral health industry, running search, AI visibility (GEO), CRO, UX, web development, and digital PR as one integrated growth engine rather than separate retainers. We're looking for an Operations Manager to bring structure and rigor to how our team delivers work across these six disciplines, ensuring client roadmaps stay on track, cross-functional handoffs are clean, and the engine runs efficiently as we grow.

What you'll do

• Own day-to-day operational processes across delivery teams, ensuring projects move on schedule from discovery through execution
• Build and refine internal workflows, tools, and documentation to reduce bottlenecks between disciplines (SEO, GEO, CRO, UX, web dev, PR)
• Partner with account and delivery leads to monitor project health, surface risks early, and keep roadmaps on track
• Manage resourcing and capacity planning across the team to balance workload against client commitments
• Track and report on operational metrics (delivery timelines, utilization, throughput) to leadership
• Support onboarding of new hires and vendors, and help scale processes as the company grows

What we're looking for

• 4+ years of experience in an operations, project management, or business operations role, ideally within an agency, professional services, or marketing environment
• Strong organizational skills with a track record of building or improving processes across multiple teams
• Comfortable working with cross-functional teams and translating between technical, creative, and client-facing functions
• Proficiency with project management and collaboration tools
• Clear written and verbal communication skills, with the ability to synthesize status updates for leadership
• Analytical mindset - comfortable working with metrics and reporting to identify where processes are breaking down

Nice to have

• Experience in a marketing, digital, or SEO/GEO agency setting
• Familiarity with healthcare, behavioral health, or other trust-heavy, compliance-aware industries
• Experience supporting a scaling team or company through growth