Review & Reputation Manager

Higglo Digital is an ABA and behavioral-health marketing agency that runs SEO, GEO, CRO, UX, web development, and digital PR as one integrated growth engine rather than separate retainers, with a focus on turning search and AI visibility into qualified inquiries for its clients. We're looking for a Review & Reputation Manager to own and grow the online reputation of Higglo's ABA and behavioral-health clients across review platforms, search, and AI-driven answer engines.

What you'll do

• Build and manage review generation programs across platforms such as Google, Clutch, G2, and industry-specific sites like ABA Rank
• Monitor, respond to, and escalate reviews and reputation mentions across owned and third-party platforms
• Partner with client success and marketing teams to translate strong service delivery into verified, high-quality reviews
• Track reputation metrics (review volume, star ratings, sentiment, response times) and report on trends to internal and client stakeholders
• Develop processes to identify and resolve negative feedback quickly, coordinating with clinical and operations teams where needed
• Support integration of reputation signals into broader GEO and SEO efforts, ensuring consistent trust signals across Google and AI answer engines

What we're looking for

• 3+ years of experience in online reputation management, review generation, customer experience, or a related marketing role
• Proven track record of building review acquisition programs and improving ratings across platforms
• Strong written communication skills for responding to reviews and drafting reputation-related messaging
• Comfort working with data and reporting tools to track sentiment and reputation KPIs
• Experience coordinating across teams (marketing, client success, operations) to resolve reputation issues
• Understanding of how reviews and trust signals factor into SEO and AI-search visibility

Nice to have

• Experience in healthcare, behavioral health, or another high-trust, high-stakes service category
• Familiarity with platforms like Clutch, G2, or vertical-specific review sites
• Background working at or with a marketing agency serving multiple clients