Community Manager

Migaru AI builds an AI-native CRM that automatically keeps customer records current by reading a sales team's email, calendar, and calls — filing conversations where they belong and flagging judgement calls for review instead of relying on manual data entry. We're looking for a Community Manager to build and nurture a community of users and advocates around the product, helping customers get value from Migaru and feeding their feedback back into the company.

What you'll do

• Build, manage, and grow Migaru's online community across channels such as social media, forums, and community platforms
• Create and curate content that engages users, highlights product capabilities, and encourages discussion
• Monitor community conversations, respond to questions, and escalate issues or feedback to the appropriate internal teams
• Plan and run community programs such as AMAs, webinars, or user spotlights to deepen engagement
• Track community health metrics (engagement, growth, sentiment) and report on trends and opportunities
• Act as a bridge between customers and internal product, marketing, and customer success teams, surfacing recurring requests and themes

What we're looking for

• Proven experience managing an online community, social channels, or user forum, ideally for a B2B software product
• Strong written communication skills and a natural, engaging voice across different platforms
• Comfort fielding questions from technical and non-technical users alike
• Experience with community or social management tools and basic analytics/reporting
• Self-starter who can work independently, prioritize across multiple channels, and manage competing requests
• Genuine interest in SaaS, sales tools, or AI products

Nice to have

• Experience in a CRM, sales tech, or other B2B SaaS category
• Familiarity with running in-person or virtual community events
• Background working closely with product or customer success teams to channel feedback