Job descriptionFull Time
Outlink AI is looking for a Customer Success Manager to own the relationship with our customers after they sign up and help them get lasting value from our automated link-building platform. You'll be the primary point of contact for a portfolio of in-house SEO/growth teams and agencies, guiding them from onboarding through renewal and helping them get the most out of the product's automation and guardrails.
What you'll do
- Own onboarding for new customers, helping them connect their inboxes, set guardrails, and launch their first campaigns successfully
- Build and maintain strong relationships with a book of accounts, acting as their trusted advisor on link-building strategy and product usage
- Monitor account health and usage patterns to proactively flag risk, identify expansion opportunities, and drive renewals
- Partner with product and support teams to relay customer feedback and advocate for fixes or features that improve retention
- Run regular check-ins and business reviews to demonstrate ROI and share best practices for using the platform
- Troubleshoot customer issues and questions, looping in technical support or engineering when needed
What we're looking for
- 2+ years of experience in a customer success, account management, or client-facing role, ideally at a SaaS company
- Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders
- A track record of managing a book of business and hitting retention or expansion targets
- Comfort working with data and dashboards to track account health and usage trends
- Highly organized, able to manage multiple accounts and priorities simultaneously
- Genuine curiosity about SEO, marketing, or growth tools is a plus
Nice to have
- Experience with agencies or multi-client account structures
- Familiarity with SEO, link building, or outreach tools
- Experience with tools like Gmail/Outlook integrations, CRM platforms, or customer success software