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Synced from Workable · Oct 11

Customer Retention Specialist

Remote RecruitmentSouth AfricaPosted Oct 11, 2026
Customer Success ManagerRemoteMid
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Mirrored from Remote Recruitment's own Workable careers system · refreshed hourly

39
Other open Remote Recruitment roles
Oct 11
Posted
Workable
Applicant system
Job descriptionReq 1749073EAA

Salary: R29 000 – R32 000 per month

Remote Recruitment is hiring a Customer Retention Specialist for a UK-based employer, fully remote from South Africa, owning keeping customers happy and reducing cancellations.

Role overview

You will protect the revenue a UK business has already won. You will reach out to at-risk customers, understand why they want to leave, and offer solutions that keep them.

Key responsibilities

  • Contact customers at risk of cancelling
  • Handle cancellation requests with empathy and clear offers
  • Record cancellation reasons and share trends with the team
  • Run win-back and renewal follow-ups
  • Meet monthly retention and save-rate targets

What you'll need

  • Experience in customer retention, account support or customer service
  • Experience with a CRM or helpdesk such as HubSpot or Zendesk
  • Clear, persuasive spoken and written English
  • Comfort working to retention targets
  • A reliable laptop and stable fibre connection

Nice to have

  • Experience in subscription or e-commerce businesses
  • Familiarity with a tool such as Gorgias or Intercom
  • Experience reporting on churn

What's on offer

This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST). You will join a friendly UK team, receive clear onboarding and support, and work with a company that values reliability, communication and growth. We are looking for South African talent who want a stable remote career with a UK employer. Day to day you will use modern, cloud-based tools, so you can work from home with the equipment you already have. Our recruitment team supports every placement from application through to your first day, and we keep communication open so you always know where you stand throughout the hiring process. Apply with your CV and we will be in touch if you are shortlisted.

View original posting on Workable

What applying to Remote Recruitment usually looks like

Based on publicly available information, candidates applying through Workable can generally expect a standard online application process involving a form submission, resume upload, and sometimes a brief set of screening questions. Workable, as an ATS, typically supports automated acknowledgment emails upon submission, though response times vary depending on the employer's internal review process. For roles at Remote Recruitment, candidates may encounter multiple stages, which can commonly include an initial recruiter screening, followed by one or more interviews with hiring managers or team members. Some roles may also involve skills assessments or practical exercises relevant to the position, such as administrative, financial, or customer-facing tasks. Applicants should ensure their resumes are tailored and keyword-optimized, as Workable's system may use filtering tools to help employers manage high application volumes efficiently.

Based on publicly available information. LandEarly does not verify interview process details.

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Customer Retention Specialist
Remote Recruitment · South Africa
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