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Synced from Workable · Oct 9

Customer Service Agent

Remote RecruitmentSouth AfricaPosted Oct 9, 2026
Customer Support SpecialistRemoteJunior
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Mirrored from Remote Recruitment's own Workable careers system · refreshed hourly

39
Other open Remote Recruitment roles
Oct 9
Posted
Workable
Applicant system
Job descriptionReq 651996DA12

Salary: R23 000 – R25 000 per month

Remote Recruitment is hiring a Customer Service Agent for a UK-based employer, fully remote from South Africa. You will own customer queries from first contact to resolution.

Role overview

You will be the friendly voice of a UK business, helping customers by email, chat and phone and solving problems the first time. This is a full-time, 100% remote role for South African talent, working UK hours: 09:00-17:00 UK time (11:00-19:00 SAST).

Key responsibilities

  • Answer customer queries by email, chat and phone
  • Log and track cases in the helpdesk system
  • Resolve issues or escalate with clear notes
  • Process orders, returns and account changes
  • Share feedback that helps improve the service

What you'll need

  • Experience in customer service or support
  • Clear, friendly written and spoken English
  • Experience with a helpdesk tool such as Zendesk or Freshdesk
  • Calm approach when handling complaints
  • Able to work 09:00-17:00 UK time (11:00-19:00 SAST)

Nice to have

  • Experience with live chat tools
  • Familiarity with e-commerce platforms such as Shopify
  • Previous work with UK customers

What's on offer

  • Fully remote work from anywhere in South Africa
  • A stable, full-time role with a UK employer
  • Clear expectations and a friendly, supportive team
  • Room to grow as the business grows

About Remote Recruitment

Remote Recruitment connects talented South Africans with UK businesses that want reliable, motivated remote team members. We match you carefully, support you through the hiring process and stay in touch once you start, so you can settle in with confidence.

Apply with your CV and a short note on why this role suits you. Remote Recruitment welcomes applications from all suitably capable candidates.

View original posting on Workable

What applying to Remote Recruitment usually looks like

Based on publicly available information, candidates applying through Workable can generally expect a standard online application process involving a form submission, resume upload, and sometimes a brief set of screening questions. Workable, as an ATS, typically supports automated acknowledgment emails upon submission, though response times vary depending on the employer's internal review process. For roles at Remote Recruitment, candidates may encounter multiple stages, which can commonly include an initial recruiter screening, followed by one or more interviews with hiring managers or team members. Some roles may also involve skills assessments or practical exercises relevant to the position, such as administrative, financial, or customer-facing tasks. Applicants should ensure their resumes are tailored and keyword-optimized, as Workable's system may use filtering tools to help employers manage high application volumes efficiently.

Based on publicly available information. LandEarly does not verify interview process details.

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Customer Service Agent
Remote Recruitment · South Africa
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