Job descriptionFull Time
Higglo Digital is an ABA and behavioral-health marketing agency that runs SEO, GEO, digital PR, CRO, UX, and web development as one integrated growth engine rather than separate retainers, accountable to qualified inquiries rather than rankings alone. We're hiring a Client Success Manager to own the day-to-day relationship with our behavioral-health clients, making sure the value of that engine is visible, understood, and continuously reinforced.
What you'll do
- Serve as the primary point of contact for a portfolio of client accounts, building trusted relationships with owners and operators of ABA and behavioral-health practices
- Lead regular check-ins and business reviews to report on progress against pipeline and inquiry goals, translating performance data into clear, actionable narratives
- Coordinate internally across SEO, GEO, PR, CRO, UX, and web development teams to ensure client priorities are reflected in the roadmap and delivered on schedule
- Identify risk signals early, such as flat performance or disengagement, and put together plans to protect retention
- Spot opportunities to expand scope or introduce additional disciplines based on a client's evolving needs
- Maintain accurate account documentation, timelines, and success metrics across all active clients
What we're looking for
- 3+ years of experience in client success, account management, or a similar client-facing role, ideally at a marketing, digital, or professional services agency
- Strong communication skills, comfortable presenting performance data and strategy to non-technical stakeholders
- Demonstrated ability to manage multiple client accounts and internal stakeholders simultaneously without dropping details
- Comfort with marketing performance metrics (traffic, conversions, rankings, pipeline) and the ability to translate them into business outcomes for clients
- A proactive, organized approach to identifying risk and opportunity within an account before it becomes urgent
Nice to have
- Experience working with healthcare, behavioral health, or other trust-sensitive, high-stakes service categories
- Familiarity with SEO, GEO, CRO, or web development concepts well enough to translate technical work into client-facing value
- Experience at an agency managing integrated or multi-discipline engagements rather than single-service accounts