Key Account Manager

Higglo Digital is an ABA and behavioral-health marketing agency that runs SEO, GEO (generative engine optimization), digital PR, CRO, UX, and web development as one integrated growth engine for its clients rather than a stack of separate retainers. We're hiring a Key Account Manager to own the client relationship side of that engine - acting as the main point of contact for a portfolio of ABA and behavioral health accounts, keeping them engaged, informed, and growing with us.

What you'll do

• Own a portfolio of key client accounts, serving as their primary point of contact for strategy, reporting, and day-to-day questions
• Build strong, trust-based relationships with client stakeholders, including clinical operations and marketing leadership
• Coordinate internally across SEO, GEO, CRO, UX, and web development teams to ensure each account's roadmap is delivered on time and aligned to agreed goals
• Track account health, retention risk, and growth opportunities, and proactively flag issues before they escalate
• Lead regular account reviews and reporting sessions, translating performance data into clear, plain-language updates for clients
• Identify and pursue upsell and expansion opportunities within existing accounts

What we're looking for

• Proven experience as a Key Account Manager, Client Success Manager, or similar client-facing role, ideally within a marketing, digital, or agency environment
• Strong communication and relationship-management skills, with the ability to manage multiple stakeholders and priorities at once
• Comfort interpreting marketing performance data (traffic, conversions, campaign metrics) and presenting it clearly to non-technical audiences
• A track record of retaining and growing client accounts over time
• Highly organized, with the ability to coordinate across multiple internal teams and disciplines on behalf of a client
• Self-directed and comfortable working in a remote-first environment

Nice to have

• Experience working with healthcare, behavioral health, or other trust-sensitive, compliance-aware industries
• Familiarity with SEO, digital PR, CRO, or web development concepts well enough to speak knowledgeably with both clients and internal specialists