Job descriptionFull Time
HireAIScore is an independent directory that scores AI hiring vendors against a published rubric tied to the EU AI Act, NYC Local Law 144, Colorado's AI Act, and Illinois HB 3773. We're hiring a Customer Success Manager to own the post-sale relationship with the organizations and vendors who rely on our scoring, methodology, and tools — making sure they get real value from what we publish and that their questions get answered accurately and fast.
What you'll do
- Own onboarding and ongoing relationship management for a portfolio of customer accounts
- Serve as the primary point of contact for customer questions about our rubric, scoring methodology, and vendor profiles
- Monitor account health, identify risk signals early, and drive renewals and retention
- Partner with the editorial and research team to relay customer feedback that could inform rubric updates or new features
- Run regular check-ins and business reviews to demonstrate value and uncover expansion opportunities
- Maintain accurate account records and reporting on customer status, usage, and satisfaction
What we're looking for
- 3+ years of experience in a customer success, account management, or client-facing role
- Strong written and verbal communication skills, with the ability to explain technical or regulatory concepts clearly to non-experts
- Comfort working with detailed, structured content (rubrics, scoring criteria, documentation) and explaining it accurately
- Track record of managing a book of accounts against retention and satisfaction goals
- Highly organized, with the ability to manage multiple customer relationships and priorities at once
- Genuine interest in AI governance, hiring technology, or regulatory compliance is a plus
Nice to have
- Experience working with or for a subscription-based research, directory, or ratings product
- Familiarity with employment law, HR technology, or AI regulation
- Experience using a CRM or customer success platform to track account health