Job descriptionFull Time
Migaru AI builds an AI-native CRM that automatically keeps itself current by reading a sales team's email, calendar and calls, filing conversations to the right accounts and deals so reps spend their time selling instead of updating records. We're looking for a Customer Success Manager to own the post-sale relationship with our customers, helping them get set up, adopt the product, and see ongoing value as they grow with Migaru.
What you'll do
- Own onboarding for new accounts, guiding customers through connecting their email, calendar and call tools and getting their record set up correctly
- Build and maintain strong relationships with a portfolio of customers, acting as their main point of contact after the sale
- Monitor account health, proactively flag risk, and drive renewal and expansion conversations
- Partner with product and engineering to relay customer feedback and track requested fixes or features through to resolution
- Run regular check-ins and business reviews to ensure customers are getting value from the product
- Troubleshoot customer issues, working cross-functionally to resolve them quickly
What we're looking for
- Experience in a customer success, account management, or similar customer-facing role, ideally at a B2B SaaS company
- Strong written and verbal communication skills, comfortable leading calls with both end users and technical stakeholders
- Ability to manage a portfolio of accounts and prioritize across competing priorities
- Comfortable working with CRM and productivity tools (email, calendar, call recording/notetaking) day to day
- A proactive, organized approach to tracking customer commitments and following through
- Curiosity about AI-driven products and a willingness to learn how the platform works in depth
Nice to have
- Experience in customer success at an early-stage or fast-growing startup
- Familiarity with sales or revenue operations workflows (pipeline, forecasting, outreach)
- Experience advocating for customers in product and engineering discussions