Job descriptionFull Time
Migaru AI builds an AI-native CRM that automatically keeps customer records current by reading a sales team's email, calendar and calls, filing conversations against the right accounts and deals, and drafting follow-ups for review. We're hiring a Customer Support Specialist to help our customers get the most out of the product and to make sure their questions and issues are resolved quickly and clearly.
What you'll do
- Respond to customer inquiries across email, chat, and/or support tickets in a timely, accurate, and friendly manner
- Troubleshoot product issues, reproduce bugs, and work with the product and engineering teams to resolve them
- Guide customers through onboarding, setup, and best practices for using the product
- Maintain and improve help center articles, FAQs, and internal knowledge base content
- Track and report recurring customer issues, feature requests, and friction points to the product team
- Manage your queue to meet response-time and resolution targets while keeping customers informed of progress
What we're looking for
- Prior experience in a customer support, customer success, or help desk role, ideally for a SaaS or software product
- Excellent written and verbal communication skills, with a clear and patient tone
- Strong troubleshooting skills and comfort learning and explaining technical products
- Ability to prioritize and manage a high volume of inquiries without sacrificing quality
- Comfort working with support tools such as help desk/ticketing software
- A customer-first mindset and genuine interest in helping people solve problems
Nice to have
- Experience supporting a CRM, sales, or productivity tool
- Familiarity with email, calendar, or Slack integrations
- Experience writing or maintaining help center documentation